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- Tasks: Coordinate service requests and support engineers in a fast-paced environment.
- Company: Join AFI-Rentals, a leading powered access company in the UK.
- Benefits: Enjoy 25 days holiday, profit share, healthcare, and more perks.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Customer-focused with great communication skills; experience is a plus but not essential.
- Other info: Exciting career growth opportunities in a supportive and innovative workplace.
The predicted salary is between 24000 - 36000 £ per year.
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we\’d love to hear from you.
A unique opportunity for an energetic, forward-thinking individual to join our expanding team at our North East depot.
As one of the leading innovators in our sector, we are currently looking to recruit a service co-ordinator within our Powered Access depot.
About the Role
Whilst this is initially a temporary position for 12 months, there is potential for it to become a permanent role.
The successful applicant will possess the core qualities we pride ourselves on, such as being customer-focused, a good communicator, being organised, valuing teamwork, being reliable, and having a willingness to learn.
If you possess these character traits, then you could be exactly the person we\’re looking for. Experience in a rental or a service-related industry may be advantageous but is definitely not essential.
Responsibilities
- Taking machine breakdown enquiries via telephone, email, and our online reporting system and processing them on our hire system.
- Checking the availability of engineers and allocating the jobs to attend.
- Coordinating with the engineers to arrange and plan their daily tasks.
- Dealing with customer queries relating to breakdown call outs and repairs.
- Dealing with customers professionally and politely at all times, and maximising sales using your product knowledge.
- Maintaining health and safety standards within the hire office.
- Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.
Benefits
- 25 days holiday, plus statutory holidays.
- Inclusion in a profit share scheme.
- An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
- Death-in-Service benefit of 2 x salary.
- Healthcare cash plan.
- MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
- Christmas Bonus Payment (Discretionary).
Requirements
- Previous experience in a customer-focused role is a must, as is attention to detail when processing information into systems.
- A good knowledge of Microsoft packages and computer skills in general.
- You must be outgoing and enthusiastic.
- As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
- Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.
- Experience working on a hire desk would be a distinct advantage.
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Service Co-Ordinator employer: AFI Group of Companies
Contact Detail:
AFI Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Get to know the company! Research AFI-Rentals and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed tasks or coordinated with others. This will demonstrate your ability to handle the responsibilities of a service co-ordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our expanding team at AFI-Rentals.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Keep It Up-to-Date: Before you hit that apply button, make sure all your application info is current and accurate. We want to see the real you, so double-check your CV and cover letter for any outdated details.
Show Off Your Skills: Highlight your customer-focused experience and communication skills in your application. We love seeing how you've made a difference in previous roles, so don’t hold back on sharing those examples!
Be Organised: Since the role is all about coordination, show us your organisational skills right from the start. A well-structured application can really set you apart and demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at AFI Group of Companies
✨Know the Company Inside Out
Before your interview, take some time to research AFI-Rentals. Understand their values, services, and recent developments in the powered access industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Focused Attitude
Since this role is all about customer interaction, prepare examples from your past experiences where you demonstrated excellent customer service. Think of situations where you resolved issues or went the extra mile for a client, as this will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
As a Service Co-ordinator, being organised is key. Be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay on top of your responsibilities, which will reassure the interviewer that you can handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and eager to learn more about how you can contribute to the team.
