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- Tasks: Manage customer orders and inquiries in a fast-paced environment.
- Company: Join one of the UK's largest powered access companies with a focus on talent development.
- Benefits: Competitive salary, career stability, and opportunities for progression.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Customer-focused, organised, reliable, and a willingness to learn.
- Other info: Make an immediate impact in a growing team at our Wakefield depot.
The predicted salary is between 28800 - 43200 £ per year.
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we\’d love to hear from you. We are currently looking to recruit an Hire Desk Controller based in Glasgow. The location boasts excellent facilities and a state-of-the-art working environment, situated just off the M8 with free parking and easily accessible via public transport. About the RoleAs a Hire Desk Controller, you will be responsible for the day to day management of one of AFI’s largest customers. Your role will include, but is not limited to: Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system. Checking the availability of machines and operators via our central operational Hub. Coordinating with our central Hub to ensure the correct machines are ready and available for delivery to customer sites. Resolving queries, complaints, and damages. Dealing with all customers professionally and politely at all times to provide the best possible customer service. Following up on enquires/quotes and pro-actively contacting our clients branch network to maximise sales. Maintaining health and safety standards within the hire office. Communicating effectively with other colleagues and representing the AFI brand internally. The hours for this Account Manager position are Monday – Friday, 08:00 – 17:30. Benefits 25 days holiday, plus statutory holidays. Inclusion in a profit share scheme. An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available). Death-in-Service benefit of 2 x salary. Healthcare cash plan. MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few. Christmas Bonus Payment (Discretionary). Requirements Previous experience in a customer-focused role in either an operational or sales capacity . An outgoing and enthusiastic personality. Excellent communication skills and a friendly approach are vital. Attention to detail is vital in this role, entering orders on to our hire system ensuring all details are accurate etc. A good knowledge of Microsoft packages and computer skills in general
Hire Desk Controller employer: AFI Group of Companies
Contact Detail:
AFI Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand AFI-Rentals' values and how you can contribute to their success. Tailor your answers to show you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on showcasing your customer-focused attitude and teamwork skills, as these are key traits they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AFI-Rentals.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values.
Tailor Your Application: Make sure to customise your application for the Hire Desk Controller position. Highlight any relevant experience or skills that match what we’re looking for, especially those core qualities like being customer-focused and a good communicator.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at AFI Group of Companies
✨Know the Company
Before your interview, take some time to research AFI-Rentals. Understand their values, mission, and what makes them a leader in the powered access sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Hire Desk Controller, strong communication is key. Prepare examples from your past experiences where you successfully communicated with customers or team members. This will demonstrate your ability to be customer-focused and a good communicator, which are essential traits for this role.
✨Emphasise Teamwork
AFI-Rentals values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Think of specific instances where you contributed to a team project or helped a colleague, as this will highlight your reliability and willingness to learn.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, career progression opportunities, or the company's future plans. This shows that you're not just interested in the job, but also in how you can grow within the company.
