Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and coordinate machine deliveries in a fast-paced environment.
- Company: Join AFI-Rentals, a leading powered access company in the UK.
- Benefits: Enjoy 25 days holiday, profit share, healthcare, and a Christmas bonus.
- Why this job: Make an immediate impact in a dynamic team while developing your career.
- Qualifications: Customer-focused with strong communication skills; experience in a related role is a plus.
- Other info: Great opportunity for growth in a supportive and ambitious company.
The predicted salary is between 28800 - 43200 Ā£ per year.
As one of the largest and fastest-growing powered access companies in the UK, AFIāRentals builds success by nurturing talent and rewarding hard work. If you are looking for a fastāpaced and rewarding career, we\ād love to hear from you.
A unique opportunity for an energetic, forwardāthinking individual to join our expanding team at our Wakefield depot.
About the RoleAs one of the leading innovators in our sector, we are currently looking to recruit a Hire Desk Controller within our Powered Access depot.
In return, we offer a competitive package in an established, fastāpaced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.
We are looking to recruit suitable individuals who will be joining a relatively new team and will have an opportunity to make an immediate impact. The team is the central point of contact for customers placing orders, making enquiries, and coordinating machine allocation and deliveries/collections.
Responsibilities
Take hire enquiries via telephone, email, and our online ordering system and process them into our hire system.
Check the availability of machines and operators and ensure that order statuses are always up-to-date on our systems.
Coordinate with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.
Deal with customer queries, complaints, and damages.
Deal with customers professionally and politely at all times, and maximise sales using your product knowledge.
Maintain health and safety standards within the hire office.
Communicate effectively with other colleagues and provide a helpful and friendly point of contact for depot enquiries.
Benefits
25 days holiday, plus statutory holidays.
Inclusion in a profit share scheme.
An autoāenrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Optāout available).
DeathāināService benefit of 2 x salary.
Healthcare cash plan.
MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
Christmas Bonus Payment (Discretionary).
About YouThe successful applicant will possess the core qualities that we pride ourselves on, such as being customerāfocused, a good communicator, being organised, valuing teamwork, being reliable, and having a willingness to learn. If you possess these character traits, then you could be exactly the person we\āre looking for. Experience in a rental or a serviceārelated industry may be advantageous but is definitely not essential.
Requirements
Previous experience in a customerāfocused role is a must.
Attention to detail when processing information into our hire system.
A good knowledge of Microsoft packages and computer skills in general.
Outgoing and enthusiastic.
Excellent communication skills and a friendly approach (customerāfacing).
Proficiency in timekeeping and using your initiative is important.
Experience working on a hire desk would be a distinct advantage.
#J-18808-Ljbffr
Hire Desk Controller employer: AFI Group of Companies
Contact Detail:
AFI Group of Companies Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Hire Desk Controller
āØTip Number 1
Get to know the company! Research AFI-Rentals and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios with a friend to get comfortable.
āØTip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of examples from your past experiences where youāve juggled responsibilities successfully.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre proactive and keen on joining our team at AFI-Rentals. Donāt miss out on this opportunity!
We think you need these skills to ace Hire Desk Controller
Some tips for your application š«”
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about being customer-focused!
Be Organised and Detail-Oriented: Since you'll be processing hire enquiries and managing orders, it's crucial to demonstrate your organisational skills. Share examples of how you've kept things running smoothly in previous roles, especially when it comes to attention to detail.
Communicate Clearly: Effective communication is key in this role. Use your application to showcase your ability to communicate clearly and professionally, whether it's through written or verbal means. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at AFI Group of Companies
āØKnow the Company Inside Out
Before your interview, take some time to research AFI-Rentals. Understand their services, values, and what sets them apart in the powered access industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
āØShowcase Your Customer-Focused Mindset
Since this role is all about customer interaction, prepare examples from your past experiences where you demonstrated excellent customer service. Think of situations where you resolved issues or went the extra mile for a customer, as this will highlight your suitability for the position.
āØDemonstrate Your Organisational Skills
As a Hire Desk Controller, being organised is key. Be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay on top of your workload, especially when dealing with multiple orders and customer queries.
āØAsk Thoughtful Questions
At the end of the interview, donāt forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that youāre not just interested in the job, but also in how you can grow within the company.
