Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hire enquiries and ensure top-notch customer service in a fast-paced environment.
- Company: Join AFI-Rentals, a leading powered access company in the UK with a vibrant culture.
- Benefits: Enjoy 25 days holiday, profit share, healthcare plan, and more perks.
- Why this job: Kickstart your career in a dynamic role with real impact and growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a modern office with excellent facilities and free parking.
The predicted salary is between 24000 - 36000 £ per year.
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we would love to hear from you. We are currently looking to recruit a Hire Desk Controller based in Glasgow. The location boasts excellent facilities and a state-of-the-art working environment, situated just off the M8 with free parking and easily accessible via public transport.
About the Role
As a Hire Desk Controller, you will be responsible for the day-to-day management of one of AFI’s largest customers. Your role will include, but is not limited to:
- Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system.
- Checking the availability of machines and operators via our central operational Hub.
- Coordinating with our central Hub to ensure the correct machines are ready and available for delivery to customer sites.
- Resolving queries, complaints, and damages.
- Dealing with all customers professionally and politely at all times to provide the best possible customer service.
- Following up on enquiries/quotes and pro-actively contacting our clients' branch network to maximise sales.
- Maintaining health and safety standards within the hire office.
- Communicating effectively with other colleagues and representing the AFI brand internally.
The hours for this position are Monday - Friday, 08:00 - 17:30.
Benefits
- 25 days holiday, plus statutory holidays.
- Inclusion in a profit share scheme.
- An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
- Death-in-Service benefit of 2 x salary.
- Healthcare cash plan.
- MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
- Christmas Bonus Payment (Discretionary).
Requirements
- Previous experience in a customer-focused role in either an operational or sales capacity.
- An outgoing and enthusiastic personality.
- Excellent communication skills and a friendly approach are vital.
- Attention to detail is vital in this role, entering orders onto our hire system ensuring all details are accurate etc.
- A good knowledge of Microsoft packages and computer skills in general.
Hire Desk Controller in Glasgow employer: AFI Group of Companies
Contact Detail:
AFI Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Glasgow
✨Tip Number 1
Get to know the company! Research AFI-Rentals and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Hire Desk Controller, you'll be dealing with customers all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries like a pro!
✨Tip Number 3
Be proactive! After applying through our website, follow up with a friendly email or call. It shows enthusiasm and keeps you on their radar. Just make sure to keep it professional and polite!
✨Tip Number 4
Showcase your attention to detail. During interviews, share examples of how you've successfully managed tasks that required precision. This will highlight your suitability for the role and reassure them that you can handle their hire system accurately.
We think you need these skills to ace Hire Desk Controller in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Hire Desk Controller role. Highlight any customer-focused roles you've had and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about the role and how your personality fits with our fast-paced environment. Be genuine and let your enthusiasm for the position come through.
Showcase Your Attention to Detail: Since this role requires accuracy in processing orders, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re detail-oriented right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at AFI Group of Companies
✨Know the Company Inside Out
Before your interview, take some time to research AFI-Rentals. Understand their services, values, and what sets them apart in the powered access industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, you'll be dealing with customers daily. Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your communication skills and how you maintain professionalism under pressure.
✨Demonstrate Attention to Detail
This role requires accuracy when entering orders into the hire system. Be ready to discuss how you ensure precision in your work. You might even want to mention any tools or methods you use to double-check your entries.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges faced by the Hire Desk Controllers, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
