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- Tasks: Lead the IT Helpdesk team and ensure smooth IT support operations across multiple locations.
- Company: Join AFI-Rentals, a leading powered access company in the UK with a focus on talent development.
- Benefits: Enjoy 25 days holiday, profit share, pension contributions, and a range of employee perks.
- Why this job: Make a real impact by supporting 300 staff and managing 600 devices in a dynamic environment.
- Qualifications: Experience in IT support and strong leadership skills are essential for this role.
- Other info: Hybrid working available with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. We are currently seeking an IT Helpdesk Manager to join our dedicated team. Based from our support centre office in Castle Donington, Derbyshire, you will be responsible for 2 members of staff and would have overall responsibility for supporting 300 staff and 600 devices over 20 locations. This is an excellent opportunity to play a key role in supporting our business technology and ensuring a high standard of IT service across the company.
About the Role
As IT Helpdesk Manager, you will be responsible for leading the IT Helpdesk team and ensuring the smooth running of day-to-day IT support operations across AFI Group. This hands-on role will involve managing and mentoring the helpdesk team, overseeing incident resolution, and ensuring high levels of customer service are delivered to all colleagues.
- Lead and manage the IT Helpdesk, maintaining swift resolutions and exceptional service
- Manage and control laptops, tablets and mobile phones
- Procurement of IT hardware and manage software licences
- Manage 3rd party vendors and their support during incidents and projects
- Providing assistance to the Group IT Director with administration tasks: Application administration (incl. Active Directory, Sage200, Insphire, Microsoft Dynamics CRM, Intune, Windows Defender)
- Hybrid working
- Travel to other locations as and when required (mileage paid)
Normal Hours are 8.00am to 5.00pm with 1/2hr break, but some out of hours work may be required. The hours for this position are Monday - Friday, 08:00 - 17:00 with a 30 minute unpaid break. Some out of hours work may be required.
Benefits
- 25 days holiday, plus statutory holidays.
- Inclusion in a profit share scheme.
- An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
- Death-in-Service benefit of 2 x salary.
- Healthcare cash plan.
- MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
- Christmas Bonus Payment (Discretionary).
Requirements
- Experience working as an IT Support Engineer or in a role where you have provided IT support over multiple sites.
- Knowledge of Service Desk (by Manage Engine), Remote Desktop, Intune, Windows Server, Windows Defender for Endpoint.
- Enthusiastic, organised and good time management.
- Good communicator with leadership skills and the ability to develop a team.
- Excellent working knowledge of Microsoft Office products, particularly Excel.
IT Helpdesk Manager in England employer: AFI Group of Companies
Contact Detail:
AFI Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on AFI-Rentals. Check out their website and social media to understand their values and what they look for in a team member. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support and management. Think about your past experiences and how they relate to the role of IT Helpdesk Manager. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your leadership skills! Since this role involves managing a team, be ready to discuss your approach to mentoring and leading others. Share specific examples of how you've successfully managed teams or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Helpdesk Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your experience in managing teams and supporting multiple sites, as well as any relevant technical skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for AFI-Rentals. Share specific examples of your leadership skills and how you've delivered exceptional IT support in the past. Let us know what excites you about this opportunity!
Show Off Your Technical Know-How: In your application, don't forget to mention your familiarity with tools like Intune, Windows Server, and Service Desk software. We love seeing candidates who are tech-savvy and ready to hit the ground running in our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at AFI Group of Companies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with Service Desk software, Intune, and Windows Server. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As an IT Helpdesk Manager, you'll be leading a team. Prepare examples of how you've successfully managed or mentored others in the past. Think about specific situations where you resolved conflicts or improved team performance, as this will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a major IT incident or managing multiple support requests. Practise your responses to these types of questions, focusing on your problem-solving skills and how you prioritise tasks under pressure.
✨Understand the Company Culture
AFI-Rentals values talent and hard work, so do some research on their company culture. Be ready to discuss how your personal values align with theirs and how you can contribute to their fast-paced environment. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
