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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues across the UK.
- Company: Join AFH Wealth Management, a leading independent financial advisory firm.
- Benefits: Enjoy flexible working, competitive salary, health perks, and professional development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in IT support.
- Qualifications: Experience in first-line IT support and a customer-focused mindset are essential.
- Other info: Join us for fun social events and enjoy shopping discounts!
The predicted salary is between 30000 - 42000 ÂŁ per year.
IT Support Engineer – AFH Wealth Management
AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full‑time, permanent opportunity based from our Bromsgrove office with occasional travel to other sites.
Responsibilities
- Act as the point of contact for IT issues for all colleagues, logging all work requests on the internal ticketing system and keeping users up to date with tickets.
- Work closely with our acquisition sites, undertaking visits where necessary for fault resolution and service requirements, providing expert IT support services, troubleshooting hardware, software and network issues efficiently.
- Escalate tickets or issues to senior engineers or management when they cannot be resolved internally, and continue to manage these escalated tickets.
- Liaise with third‑party companies to ensure computer and telephony systems and software are operating to agreed service levels.
- Support and maintain key IT infrastructure, networks, and cloud‑based systems such as Office 365 and Azure AD, and set up computers, mobile devices and other peripherals.
- Set up remote users’ PC requirements, including VPN connection, encryption, email, anti‑virus, and server access, demonstrating access to remote users.
Qualifications
- Demonstrable experience of handling a wide variety of IT issues in a fast‑paced environment.
- A strong customer‑focused approach with a positive and friendly mindset – capable of understanding customer needs.
- High level of attention to detail and good problem‑solving skills.
- Proficient use of Microsoft Azure, Office 365, SharePoint, OneDrive, Microsoft Office and other software products.
- Experience and exposure to hardware such as firewalls, switches, storage arrays and printers.
- Experience with Mobile Device Management – mainly tablets and mobile phones.
- A solid understanding of LAN, WAN and VPN technologies.
- Completed CompTIA, A+, MCITP or similar (desirable).
Benefits & Perks
- Flexible working & holidays – enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off, plus additional holiday days for long service.
- Social perks – attend our annual Christmas and summer parties.
- Pension – contributory pension scheme with Royal London and death‑in‑service benefit.
- Bonus scheme – competitive salary and discretionary annual bonus after a year’s service.
- Health and wellbeing – MediCash app provides cashback on health and wellbeing initiatives, discounted health club memberships and free healthcare benefits.
- Professional development – tailored learning and development programmes to pursue your career goals.
- Shopping discounts – discounts or cashback on everyday purchases from favorite retailers.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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Apply today to register your interest joining our team, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.
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IT Support Engineer employer: AFH Wealth Management
Contact Detail:
AFH Wealth Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for referrals. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research AFH Wealth Management, understand their values, and think about how your skills as an IT Support Engineer can help them shine. We want to see your passion and how you can fit into their team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you’ve tackled IT issues in the past. We love hearing about your thought process and how you keep a cool head under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at AFH.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with first-line support, Microsoft Azure/365, and any relevant certifications like CompTIA or A+. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused approach and problem-solving skills. Let us know why you're excited about joining AFH and how you can contribute to our team.
Show Off Your Tech Skills: In your application, don’t forget to mention your hands-on experience with hardware, software, and network issues. We love candidates who can troubleshoot efficiently and have a solid understanding of LAN, WAN, and VPN technologies.
Apply Through Our Website: We encourage you to apply through our careers website. It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our company culture and benefits while you're there!
How to prepare for a job interview at AFH Wealth Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure/365 and other relevant software. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since the role requires a strong customer-focused approach, think of examples where you've successfully resolved IT issues for users. Highlight your friendly mindset and how you understand customer needs, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do a bit of research on AFH Wealth Management and their IT infrastructure. Understanding their business model and how IT supports their operations can give you an edge. It shows you're genuinely interested in the company and the role.
✨Prepare for Practical Scenarios
Expect to be asked about real-life IT support situations. Prepare to walk through how you would handle common issues like setting up remote access or troubleshooting network problems. This will demonstrate your hands-on experience and readiness for the job.
