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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues across the UK.
- Company: Join AFH Wealth Management, a leading independent financial advisory firm.
- Benefits: Enjoy flexible working, competitive salary, health perks, and professional development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in IT support.
- Qualifications: Experience in first-line IT support and a customer-focused mindset are essential.
- Other info: Join us for fun social events and enjoy shopping discounts!
The predicted salary is between 30000 - 42000 £ per year.
AFH Wealth Management is proud to be oneof the UK’s leading independent financial advisory and wealth management firms.
We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full-time, permanent opportunity based from our Bromsgrove office with occasional travel to other sites.
IT Support Engineer
The role is a core function within the IT Team, supporting the smooth running of IT across the company. You will work alongside the IT Service Lead and wider team to deliver end to end IT support, ensuring that all colleagues receive a high-quality service and IT support.
Responsibilities
- Acting as a point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets
- Working closely with our Acquisitional Sites, undertaking visits where necessary for fault resolution and service requirements and providing expert IT support services, troubleshooting hardware, software and network issues efficiently
- Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets
- Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels
- Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals
- Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users
Qualifications
- Demonstrable experience of handing a wide variety of IT issues in a fast-paced environment
- A strong customer focused approach with a positive and friendly mindset – capable of understanding customer needs
- High level of attention to detail and good problem-solving skills
- Proficient use of Microsoft Azure/365/Sharepoint/OneDrive, Microsoft Office and other software products
- Experience and exposure to hardware such as firewalls, switches, storage arrays and printers
- Experience with Mobile Device Management – mainly tablets and mobile phones
- A solid understanding of LAN, WAN and VPN technologies
- Completed CompTIA, A+, MCITP or similar (desirable)
Benefits And Perks At AFH
- Flexible working & holidays – Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
- Social perks – To recognise and celebrate employees\’ great work we are all invited to our annual Christmas and Summer parties.
- Pension – We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
- Bonus scheme – All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
- Health and wellbeing – The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
- Professional development – We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
- Shopping discounts – Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.
Apply today to register your interest injoiningourteam, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.
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IT Support Engineer employer: AFH Wealth Management
Contact Detail:
AFH Wealth Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry meetups, and don’t be shy about asking for referrals. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research AFH Wealth Management, understand their values, and think about how your skills as an IT Support Engineer can help them shine. We want to see your passion and how you can fit into their team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you’ve tackled IT issues in the past. We love hearing about your thought process and how you keep a cool head under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at AFH.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with first-line support, Microsoft Azure/365, and any relevant certifications like CompTIA or A+. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused approach and problem-solving skills. Let us know why you're excited about joining AFH and how you can contribute to our team.
Show Off Your Tech Skills: In your application, don’t forget to mention your hands-on experience with hardware, software, and network issues. We love candidates who can troubleshoot efficiently and have a solid understanding of LAN, WAN, and VPN technologies.
Apply Through Our Website: We encourage you to apply through our careers website. It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our company culture and benefits while you're there!
How to prepare for a job interview at AFH Wealth Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure/365 and other relevant software. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since the role requires a strong customer-focused approach, think of examples where you've successfully resolved IT issues for users. Highlight your friendly mindset and how you understand customer needs, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do a bit of research on AFH Wealth Management and their IT infrastructure. Understanding their business model and how IT supports their operations can give you an edge. It shows you're genuinely interested in the company and the role.
✨Prepare for Practical Scenarios
Expect to be asked about real-life IT support situations. Prepare to walk through how you would handle common issues like setting up remote access or troubleshooting network problems. This will demonstrate your hands-on experience and readiness for the job.
