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- Tasks: Assist Portfolio Managers and ensure high-quality service for clients and Financial Advisers.
- Company: AFH Wealth Management is a leading independent financial advisory firm in the UK.
- Benefits: Enjoy flexible working, competitive holidays, health perks, and shopping discounts.
- Why this job: Join a supportive team with opportunities for professional growth and a vibrant company culture.
- Qualifications: Knowledge of financial services, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a full-time, permanent role with hybrid working options.
The predicted salary is between 28800 - 48000 £ per year.
AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms. This role is based at AFH Wealth Management, Bishop’s Stortford. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full-time, permanent opportunity, with hybrid working, and a competitive salary and range of benefits.
Purpose
In this role you will be an integral part of the Investment Services team, reporting into the Investment Services Manager and providing assistance to the Portfolio Managers to ensure the delivery of high‑quality services to our Financial Advisers and clients. You will be responsible for processing tasks such as withdrawals, Bed and ISAs, Death Claims and general client maintenance, as well as cash position monitoring for client accounts across all service propositions. Also providing support and dealing with medium‑risk queries.
Responsibilities
- Ensuring client requests are correctly processed and completed within the agreed SLA
- Helping with processing deceased accounts and death claims
- Developing new methods of carrying out existing tasks in order to increase efficiency
- Updating any new changes to model portfolios on provider platforms
- Cash reporting for low and high cash for a number of providers excluding AFH Direct
- Processing Bed and Isa’s on various platforms
- Being a point of contact for consultants, members of the business and the team
- Ensuring all completed instructions and transactions match and are fully documented in line with laid‑down procedures to provide appropriate audit trail and accountability
- Monitoring and maintaining accurate diary management and record keeping processes to ensure appropriate activity audit trails are maintained in line with the firm’s compliance standards
- Maintaining a clear understanding of the concept of Treating Customers Fairly (TCF) and how AFH Wealth Management seeks to comply with this FCA requirement
Qualifications
- Good knowledge of the Financial Services Market and Investment Products
- Relevant operational procedures knowledge
- Working knowledge of Pershing’s Nexus, XPlan and Nexus Complete Software Systems preferred as well as other providers used
- Knowledge of TCF Principles and GDPR and how they apply to the individual role
- Good working knowledge of Microsoft Word, Excel and Outlook
- High level of attention to detail and accuracy
- Excellent communication skills
Benefits and Perks at AFH
- Flexible working & holidays – Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
- Social perks – To recognise and celebrate employees’ great work we are all invited to our annual Christmas and Summer parties.
- Pension – We offer a contributory pension scheme with Royal London as well as death‑in‑service benefit.
- Bonus scheme – All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
- Health & well‑being – The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and well‑being initiatives, including discounted health club memberships and free healthcare benefits.
- Professional development – We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
- Shopping discounts – Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high‑street clothing stores to our go‑to supermarkets, as well as access to free online training courses.
Apply today to register your interest in joining our team, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.
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Investment Services Administrator employer: AFH Wealth Management
Contact Detail:
AFH Wealth Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Services Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Pershing's Nexus and XPlan. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Understand the principles of Treating Customers Fairly (TCF) and how they apply to the financial services sector. Being able to discuss TCF confidently will demonstrate your commitment to client care and compliance.
✨Tip Number 3
Network with current or former employees of AFH Wealth Management on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific tasks mentioned in the job description, such as processing death claims or managing client requests.
We think you need these skills to ace Investment Services Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Investment Services Administrator role. Highlight your relevant experience and skills that align with the tasks mentioned in the job description.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that AFH Wealth Management is looking for. Emphasise your knowledge of financial services, operational procedures, and any relevant software systems like Pershing's Nexus or XPlan.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to the team. Mention your understanding of Treating Customers Fairly (TCF) principles and how they apply to your work.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at AFH Wealth Management
✨Know Your Financial Services
Make sure you brush up on your knowledge of the financial services market and investment products. Being able to discuss these topics confidently will show that you're well-prepared and genuinely interested in the role.
✨Familiarise Yourself with Relevant Software
If you have experience with Pershing's Nexus, XPlan, or other relevant software systems, be ready to discuss it. If not, take some time to learn about them, as familiarity with these tools can set you apart from other candidates.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. Prepare examples from your past experiences where your accuracy made a difference, especially in processing client requests or managing records.
✨Understand Treating Customers Fairly (TCF)
AFH Wealth Management places a strong emphasis on TCF principles. Be prepared to explain what TCF means to you and how you would ensure compliance in your role as an Investment Services Administrator.