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- Tasks: Join us as a Customer Care Technician, tackling client issues and ensuring top-notch service.
- Company: AFH Wealth Management is a leading independent financial advisory firm in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and a range of awesome benefits.
- Why this job: Be part of a growing team that values your input and supports your professional development.
- Qualifications: No specific experience required; just a passion for customer care and learning.
- Other info: This is a full-time permanent role with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
Customer Care Technician An opportunity to join AFH Wealth Management, one of the UK’s leading independent financial advisory and wealth management firms. We are looking for those of you who wish to grow with us as a business and support our strong growth plans, with hybrid working. This is a full-time permanent opportunity and in return, you will receive a competitive salary and range of benefits. Please apply today to register your interest in joining the team, as you support AFH in dealing with breaches. As our Customer Care Technician you will typically: Understanding of the Firm’s advice approach in order to maintain and develop knowledge and ensure consistent application across the Group. Involvement in investigations in order to determine whether breaches in the firm’s processes have created any client detriment. Maintaining a good level of knowledge and technical understanding of all financial planning concepts and regulatory focuses through the completion of annual CPD Assistance with any wider departmental function as required. Analysis of customer feedback process, ensuring that sufficient intelligence is gathered to demonstrate achievement of positive consumer experience. Review of customer focused regulatory industry update summaries to ensure our approach to breach/complaint rectification is in line wi…
Customer Care Technician employer: AFH Wealth Management
Contact Detail:
AFH Wealth Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarize yourself with the financial advisory and wealth management industry. Understanding the key concepts and regulatory frameworks will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer complaints or breaches in previous roles. This will highlight your ability to analyze situations and provide effective solutions.
✨Tip Number 3
Network with professionals in the financial services sector. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for the Customer Care Technician position.
✨Tip Number 4
Stay updated on the latest trends and changes in financial regulations. Being knowledgeable about current events will not only prepare you for interviews but also show your commitment to continuous professional development.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Technician position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer care or financial services. Use specific examples that demonstrate your ability to handle breaches and maintain a positive consumer experience.
Showcase Your Knowledge: Mention your understanding of financial planning concepts and regulatory focuses. If you have completed any relevant training or CPD, be sure to include this information to show your commitment to professional development.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are interested in joining AFH Wealth Management. Discuss how your skills and experiences align with their growth plans and how you can contribute to their success.
How to prepare for a job interview at AFH Wealth Management
✨Understand the Company’s Values
Before your interview, take some time to research AFH Wealth Management's values and mission. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Knowledge of Financial Concepts
As a Customer Care Technician, you'll need a solid understanding of financial planning concepts. Be prepared to discuss your knowledge and any relevant experiences that showcase your ability to handle client concerns effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to breaches or customer complaints. Think of examples from your past experiences where you successfully resolved issues and be ready to share those stories.
✨Show Enthusiasm for Continuous Learning
AFH values ongoing professional development. Highlight your commitment to continuous learning and any steps you've taken to stay updated on industry regulations and best practices, such as completing CPD courses.
