At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join the vibrant Hollister team at Eldon Square.
- Benefits: Enjoy a competitive hourly rate, flexible schedule, and merchandise discounts.
- Other info: Great opportunity for growth with training and global team support.
- Why this job: Be part of a dynamic team and drive sales while showcasing your fashion knowledge.
- Qualifications: Retail experience preferred; strong customer focus and communication skills are key.
The predicted salary is between 13 - 14 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.
Responsibilities
- Perform opening and closing routines
- Operate register/Point of Sale systems
- Fulfill OMNI Channel orders
- Demonstrate product knowledge, brand awareness, and drive sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets and perform inventory control
- Represent the brand and exemplify company culture and values
Work Schedule
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support business needs.
Qualifications
- High School Diploma or G.E.D. equivalent (preferred)
- At least 1 year of retail experience (preferred)
- No supervisory/management experience required
- Strong customer focus
- Exceptional interpersonal skills
- Strong communication skills
- Knowledge of current fashion trends
- Energetic, outgoing, and assertive
- Initiative and confidence
- Adaptability and flexibility
- Attention to detail and ability to balance multiple tasks
- Strong work ethic
Compensation
Starting rate: £13.80 per hour. The recruiting pay range for this position is £13.80 – £13.80 per hour. The starting rate and range may be modified in the future.
Benefits
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Training and development
- Associate assistance program
- Opportunity to become a brand affiliate
- Global team support after 90‑day probationary period
- Competitive incentives to reward commitment to moving the global business forward
Equal Opportunity Employer
Abercrombie & Fitch Co. is an Equal Opportunity Employer.
Key Lead - Eldon Square, Hollister in Newcastle upon Tyne employer: AFH STORES UK LIMITED
At Abercrombie & Fitch Co., we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Key Lead at our Eldon Square location, you will benefit from competitive pay, flexible scheduling, and opportunities for personal and professional growth, all while being part of a dynamic team dedicated to delivering exceptional customer experiences. Join us and enjoy unique perks like merchandise discounts and quarterly bonuses, making your role both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Eldon Square, Hollister in Newcastle upon Tyne
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Hollister's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! As a Key Lead, you'll need to demonstrate exceptional interpersonal skills. Role-play common retail scenarios with a friend to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've driven sales in previous roles. Use specific examples to illustrate your impact, and don’t forget to highlight your knowledge of current fashion trends!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Hollister. Let’s get you that interview!
We think you need these skills to ace Key Lead - Eldon Square, Hollister in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Talk about your previous experiences and how they’ve shaped your customer service skills. We want to see that you’re excited about creating a fantastic in-store experience.
Highlight Your Team Spirit:As a Key Lead, you'll be guiding and coaching others, so make sure to mention any teamwork or leadership experiences you've had. We value collaboration, so share examples of how you've worked with others to achieve goals.
Be Specific About Your Skills:Don’t just say you have strong communication skills; give us examples! Whether it’s handling customer queries or working the register, show us how your skills will help you excel in this role. We love details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at AFH STORES UK LIMITED
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Hollister's brand values and current fashion trends. This will not only show your enthusiasm but also help you connect your personal style with the brand’s identity.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure a great customer experience, as this is crucial for the Key Lead role.
✨Demonstrate Leadership Potential
Even if you haven’t held a supervisory position before, think of times when you took initiative or led a project. Discuss how you can guide and motivate others, as this will be key in your role as a Floor Supervisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and performance goals. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
