At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Hollister, a brand that values culture and teamwork.
- Benefits: Earn £13.80 per hour, plus bonuses and discounts.
- Other info: Flexible hours and opportunities for growth await you!
- Why this job: Be part of a dynamic team and drive sales while having fun.
- Qualifications: Retail experience preferred, but a passion for fashion is key!
The predicted salary is between 13.8 - 13.8 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.
Responsibilities
- Perform opening and closing routines
- Operate register/Point of Sale systems
- Fulfill OMNI Channel orders
- Demonstrate product knowledge, brand awareness, and drive sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets and perform inventory control
- Represent the brand and exemplify company culture and values
Work Schedule
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support business needs.
Qualifications
- High School Diploma or G.E.D. equivalent (preferred)
- At least 1 year of retail experience (preferred)
- No supervisory/management experience required
- Strong customer focus
- Exceptional interpersonal skills
- Strong communication skills
- Knowledge of current fashion trends
- Energetic, outgoing, and assertive
- Initiative and confidence
- Adaptability and flexibility
- Attention to detail and ability to balance multiple tasks
- Strong work ethic
Compensation
Starting rate: £13.80 per hour. The recruiting pay range for this position is £13.80 – £13.80 per hour. The starting rate and range may be modified in the future.
Benefits
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Training and development
- Associate assistance program
- Opportunity to become a brand affiliate
- Global team support after 90‑day probationary period
- Competitive incentives to reward commitment to moving the global business forward
Equal Opportunity Employer
Abercrombie & Fitch Co. is an Equal Opportunity Employer.
Key Lead - Trinity Leeds, Hollister employer: AFH STORES UK LIMITED
At Hollister, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Key Lead in Trinity Leeds, you will benefit from flexible scheduling, competitive incentives, and comprehensive training opportunities that support your professional growth. Join us in creating memorable customer experiences while being part of a global team that values your contributions and commitment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Trinity Leeds, Hollister
✨Tip Number 1
Get to know the brand inside out! Research Hollister's values, products, and current fashion trends. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your exceptional interpersonal skills. Role-play with a friend or family member to get comfortable with answering questions and handling situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the store's success.
We think you need these skills to ace Key Lead - Trinity Leeds, Hollister
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know how much you love creating a fantastic in-store experience for customers. Share any relevant experiences where you've gone above and beyond to help someone out!
Highlight Your Team Spirit:As a Key Lead, you'll be guiding and coaching others. Make sure to mention any past experiences where you've worked well in a team or helped others succeed. We want to see that you can inspire and motivate!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Hollister.
How to prepare for a job interview at AFH STORES UK LIMITED
✨Know Your Brand
Before the interview, dive deep into Hollister's brand values and current fashion trends. Being able to discuss how you align with their culture and can contribute to the customer experience will show your genuine interest in the role.
✨Showcase Your Customer Focus
Prepare examples from your past retail experience where you went above and beyond for a customer. Highlighting your strong customer focus and exceptional interpersonal skills will demonstrate that you understand the importance of a quality in-store experience.
✨Demonstrate Leadership Potential
Even if you haven't held a supervisory role before, think of times when you've taken initiative or led a project. Discuss how you can guide and coach others, as this is key for the Key Lead position.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific scenarios on the shop floor, like managing inventory or resolving customer complaints. Practising these responses will help you feel more confident and prepared during the interview.
