At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join the vibrant Hollister team at Eldon Square.
- Benefits: Enjoy a competitive hourly rate, flexible schedule, and merchandise discounts.
- Other info: Great opportunity for growth and development in a fun, energetic environment.
- Why this job: Be part of a dynamic team and drive sales while showcasing your fashion knowledge.
- Qualifications: Retail experience preferred; strong customer focus and communication skills are essential.
The predicted salary is between 13 - 14 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.
Responsibilities
- Perform opening and closing routines
- Operate register/Point of Sale systems
- Fulfill OMNI Channel orders
- Demonstrate product knowledge, brand awareness, and drive sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets and perform inventory control
- Represent the brand and exemplify company culture and values
Work Schedule
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support business needs.
Qualifications
- High School Diploma or G.E.D. equivalent (preferred)
- At least 1 year of retail experience (preferred)
- No supervisory/management experience required
- Strong customer focus
- Exceptional interpersonal skills
- Strong communication skills
- Knowledge of current fashion trends
- Energetic, outgoing, and assertive
- Initiative and confidence
- Adaptability and flexibility
- Attention to detail and ability to balance multiple tasks
- Strong work ethic
Compensation
Starting rate: £13.80 per hour. The recruiting pay range for this position is £13.80 – £13.80 per hour. The starting rate and range may be modified in the future.
Benefits
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Training and development
- Associate assistance program
- Opportunity to become a brand affiliate
- Global team support after 90‑day probationary period
- Competitive incentives to reward commitment to moving the global business forward
Equal Opportunity Employer: Abercrombie & Fitch Co. is an Equal Opportunity Employer.
Key Lead - Eldon Square, Hollister employer: AFH STORES UK LIMITED
At Abercrombie & Fitch Co., we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Key Lead at our Eldon Square location, you will benefit from competitive pay, flexible scheduling, and opportunities for personal and professional growth, all while being part of a dynamic team dedicated to delivering exceptional customer experiences. Join us and enjoy unique perks like merchandise discounts and quarterly bonuses, making your role both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Eldon Square, Hollister
✨Tip Number 1
Get to know the brand inside out! Research Hollister's values, products, and current trends. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your exceptional interpersonal skills. Role-play with a friend or family member to get comfortable with answering questions and handling situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the store culture and what it takes to succeed as a Key Lead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Key Lead - Eldon Square, Hollister
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know how much you love creating a great experience for customers. Share any past experiences where you’ve gone the extra mile to help someone out – it really makes a difference!
Highlight Your Team Spirit:As a Key Lead, teamwork is key! Make sure to mention any times you've worked closely with others to achieve a goal. We want to see that you can inspire and support your teammates just as much as you can lead them.
Be Yourself:We’re looking for energetic and outgoing individuals, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and show us what makes you unique – we love authenticity!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s super easy and ensures we see your application right away. Plus, you’ll get to explore more about us while you’re at it!
How to prepare for a job interview at AFH STORES UK LIMITED
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Hollister's brand values and current fashion trends. This will not only show your enthusiasm but also help you connect your personal style with the brand’s image during the conversation.
✨Showcase Your Customer Service Skills
As a Key Lead, customer experience is key. Prepare examples from your past retail experience where you went above and beyond for a customer. This will demonstrate your strong customer focus and exceptional interpersonal skills.
✨Demonstrate Leadership Potential
Even if you haven’t held a supervisory role before, think of times when you’ve taken initiative or led a project. Highlight these experiences to show that you can guide and coach others effectively, which is crucial for the Floor Supervisor role.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think about scenarios where you had to balance multiple tasks or handle a difficult customer. Practising your responses will help you feel more confident during the interview.
