At a Glance
- Tasks: Lead the team to create an amazing shopping experience for customers.
- Company: Join Hollister at Braehead Shopping Centre, a vibrant retail environment.
- Benefits: Enjoy a competitive hourly rate, merchandise discounts, and flexible scheduling.
- Other info: Great opportunity for career growth and to be part of a global brand.
- Why this job: Be part of a dynamic team and develop your leadership skills in retail.
- Qualifications: Retail experience preferred; strong customer focus and communication skills are essential.
The predicted salary is between 13.8 - 13.8 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.
Responsibilities
- Perform opening and closing routines
- Operate register/Point of Sale systems
- Fulfill OMNI Channel orders
- Demonstrate product knowledge, brand awareness, and drive sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets and perform inventory control
- Represent the brand and exemplify company culture and values
Work Schedule
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support business needs.
Qualifications
- High School Diploma or G.E.D. equivalent (preferred)
- At least 1 year of retail experience (preferred)
- No supervisory/management experience required
- Strong customer focus
- Exceptional interpersonal skills
- Strong communication skills
- Knowledge of current fashion trends
- Energetic, outgoing, and assertive
- Initiative and confidence
- Adaptability and flexibility
- Attention to detail and ability to balance multiple tasks
- Strong work ethic
Compensation
Starting rate: £13.80 per hour. The recruiting pay range for this position is £13.80 – £13.80 per hour. The starting rate and range may be modified in the future.
Benefits
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Training and development
- Associate assistance program
- Opportunity to become a brand affiliate
- Global team support after 90‑day probationary period
- Competitive incentives to reward commitment to moving the global business forward
Equal Opportunity Employer: Abercrombie & Fitch Co. is an Equal Opportunity Employer.
Key Lead - Braehead Shopping Centre, Hollister employer: AFH STORES UK LIMITED
At Hollister, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Key Lead at Braehead Shopping Centre, you will benefit from flexible scheduling, competitive incentives, and comprehensive training opportunities that support your professional growth. Join us in creating exceptional customer experiences while enjoying a dynamic team environment that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Braehead Shopping Centre, Hollister
✨Tip Number 1
Get to know the brand inside out! Research Hollister's values, products, and customer experience. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 3
Practice your communication skills! As a Key Lead, you'll need to interact with customers and guide your team. Role-play common scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Key Lead - Braehead Shopping Centre, Hollister
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know how much you love providing a top-notch customer experience. Share any relevant stories or examples that highlight your skills in making customers feel valued and appreciated.
Highlight Your Teamwork Skills:As a Key Lead, you'll be guiding and coaching others. Make sure to mention any past experiences where you've worked well in a team or helped others succeed. We want to see that you're a team player who can motivate and inspire!
Be Specific About Your Retail Experience:If you've got retail experience, don't hold back! Tell us about your previous roles, what you learned, and how it relates to the Key Lead position. The more specific you are, the better we can see how you'd fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you're serious about joining our team at Hollister!
How to prepare for a job interview at AFH STORES UK LIMITED
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Hollister's brand values and current fashion trends. This will not only show your enthusiasm but also help you demonstrate how you can embody the brand culture during your time as a Key Lead.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your strong customer focus will resonate well with the interviewers, as they’re looking for someone who can enhance the in-store experience.
✨Demonstrate Leadership Potential
Even if you haven’t held a supervisory role before, think of times when you’ve taken initiative or led a project. Discuss how you can guide and coach Brand Reps and Stock Associates to drive store performance effectively.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios where you had to balance multiple tasks or adapt to changing situations, as these are key traits for a Key Lead at Hollister.
