At a Glance
- Tasks: Conduct impactful customer research to drive brand and marketing decisions.
- Company: Join Abercrombie & Fitch, a leading fashion retailer with a vibrant culture.
- Benefits: Enjoy flexible work options, health benefits, and a generous discount on all brands.
- Other info: Collaborative environment with opportunities for career growth and global team culture.
- Why this job: Make a real difference by translating insights into actionable strategies for top brands.
- Qualifications: Experience in customer research and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
At Abercrombie & Fitch, the EMEA Customer Research Analyst is a London-based in-house resource for brand and business partners across the region. The Analyst designs, executes and communicates high-quality customer research that informs brand, marketing, merchandising, and strategic decisions across both the Abercrombie & Fitch and Hollister brands. The role works closely with the Customer Insights Manager and cross-functional partners, translating insights into action.
Responsibilities
- Execute primary research initiatives, including writing briefs, programming surveys, moderating research engagements, synthesising actions/recommendations, and delivering concise, impactful written reports.
- Influence business actions by translating insights into clear, actionable recommendations that support brand, marketing and product decisions across EMEA.
- Support London-based cross-functional teams by representing and sharing knowledge of the EMEA customer consistently and effectively.
- Collaborate with cross-regional analytics and insights teams to bring the holistic, global customer narrative to life for internal business stakeholders.
- Contribute to the ongoing evolution of the Customer Insights discipline, including learning about and implementing new research technologies and techniques.
- Additional responsibilities may include research community management, project coordination, participant recruitment, report cataloguing, brand health tracking, and related activities.
Qualifications
- Undergraduate degree or equivalent experience.
- Minimum 4 years in a customer/marketing research, analytics or related role.
- Minimum 2 years of experience conducting primary quantitative and qualitative research using research communities/panels, survey platforms (e.g., Qualtrics, Alchemer) and MS Office (e.g., Excel, PowerPoint).
- Methodological expertise and excellence with the ability to implement best practices to tell a cohesive and actionable story.
- Experience conducting advanced quantitative methodologies (e.g., segmentation, Max/Diff, Conjoint, longitudinal brand tracking) and moderating qualitative engagements (focus groups, IDIs).
- Proven ability to independently drive projects to completion and collaborate with cross-functional partners at various levels.
- Excellent verbal and written communication skills with emphasis on clarity, structure and stakeholder-oriented storytelling.
- Empathy for both the customer and the team’s goals.
- Positive, proactive, solutions-oriented attitude with strong accountability and collaboration.
- Willingness to travel; quarterly domestic or regional travel required.
- Experience in a Retail/eCommerce environment is strongly preferred.
- Fluency in German is a strong plus.
Benefits
- Incentive bonus program
- 401(k) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits
- Headspace mental health and wellness app
- Paid Caregiver Leave
- Mobile stipend
- Paid time off and one paid volunteer day per year
- Work from anywhere (specific days/weeks)
- Merchandise discount on all brands
- Opportunities for career advancement
- Access to multiple Associate Resource Groups
- Global team culture that celebrates individuality
Analyst, EMEA Customer Research - A&F Co. in City of Westminster employer: AFH STORES UK LIMITED
Abercrombie & Fitch is an exceptional employer, offering a dynamic work environment in London where creativity and collaboration thrive. With a strong focus on employee growth, the company provides numerous opportunities for career advancement, alongside a comprehensive benefits package that includes flexible working arrangements, wellness resources, and a supportive global team culture that celebrates individuality. Join us to make a meaningful impact through customer insights that drive strategic decisions across our iconic brands.
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We think this is how you could land Analyst, EMEA Customer Research - A&F Co. in City of Westminster
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We think you need these skills to ace Analyst, EMEA Customer Research - A&F Co. in City of Westminster
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