At a Glance
- Tasks: Help customers with their enquiries and resolve issues efficiently.
- Company: Join a fast-growing waste management company with a friendly vibe.
- Benefits: Competitive salary, performance bonuses, and clear career progression.
- Other info: Dynamic team environment with top-tier technology to support your success.
- Why this job: Make a real difference in customer service while working in a modern office.
- Qualifications: Experience in the waste industry and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Affordable Waste Management is a leading B2B waste broker with a simple mission: “We take the worry out of waste.” By leveraging our collective buying power, we negotiate the best prices and use tried-and-tested suppliers across the UK, allowing our thousands of returning customers to focus on their real business needs. Established in 2020, we are one of the fastest-growing companies in our sector, which allows for excellent progression opportunities within the company. We work from a relaxed, friendly, and modern office in the heart of Team Valley. We provide an elite working environment, investing in top-tier equipment and technology to empower you to perform at your absolute best.
PRIDE – Our Core Values
- P – Professional: Professionalism is at the heart of everything we do. From the first point of contact to project completion, we deliver a service that is dependable, respectful, and tailored to both businesses and individuals.
- R – Reliable: Our clients trust us because we consistently deliver on our commitments. We pride ourselves on being responsive, dependable, and committed to achieving the highest standards every time.
- I – Integrity: We operate with honesty, transparency, and accountability in every aspect of our business. Building long-term relationships is important to us, and we believe trust and integrity are the foundations of lasting partnerships.
- D – Dynamic: We are forward-thinking and continuously striving to improve the way our industry operates. By challenging ourselves and working closely with our suppliers, we create waste removal solutions that are efficient, seamless, and stress-free for our clients.
- E – Expertise: With extensive industry knowledge and experience, we understand the needs and expectations of our customers. Our expertise allows us to deliver the right solutions, combine the best resources, and achieve outstanding results for every client.
Responsibilities:
- Provide excellent management and resolution of customer enquiries, requests, and complaints.
- Managing workload to achieve productivity, quality, and service targets.
- Handling any customer complaints and ensure a timely resolution.
- Collaborate with other departments to ensure a seamless customer experience.
- Raising support tickets to enable tracking and resolution of customer requests.
- Investigating and resolving customer complaints.
- Provide assistance with any invoice queries or disputes.
- Handling any incoming queries via email and phone.
Salary & Rewards:
- Competitive Base Salary: We pay for world class employees.
- Performance-Based Bonus: We reward excellence. You will be eligible for a performance-based bonus linked to key service metrics.
- Progression Opportunities: As one of the fastest-growing companies in the sector, we offer clear pathways for career advancement.
- Modern Working Environment: Access to top-tier technology and equipment in our Team Valley office.
Required:
- Minimum of 1 years’ experience within the waste industry.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal and active listening skills.
- Clear communication skills and a strong command of the English language.
- Strong attention to detail.
- Working knowledge of customer relationship management (CRM) tools.
- Ability to work well in a team.
- Multitasking skills and good organisational and time management abilities.
- Ability to work calmly under high-stress situations.
Customer Service Advisor in Newcastle upon Tyne employer: Affordable Waste Management
Affordable Waste is an exceptional employer, offering a dynamic work environment where your contributions directly impact the success of SME businesses across the UK. With competitive salaries, uncapped commission, and a strong focus on personal development, employees are encouraged to grow their careers while enjoying regular incentives and a supportive team culture. Join us in making waste management simple and responsible, all while being part of a company that values your input and fosters long-term relationships with both clients and colleagues.
Contact Details:
Affordable Waste Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Affordable Waste Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Affordable Waste Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Affordable Waste Management:Your cover letter is your chance to shine! Tell us why you want to work at Affordable Waste Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Affordable Waste Management!
How to prepare for a job interview at Affordable Waste Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
