At a Glance
- Tasks: Lead strategic partnerships and drive growth with international merchants.
- Company: Join Affirm, a pioneering fintech company focused on honest credit solutions.
- Benefits: Enjoy competitive pay, comprehensive health coverage, and flexible spending options.
- Other info: Remote-first culture with opportunities for career growth and development.
- Why this job: Make a real impact in the fintech space while working remotely.
- Qualifications: 10+ years in B2B client-facing roles, preferably in tech or fintech.
The predicted salary is between 98000 - 138000 € per year.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills. This role oversees a portfolio of Affirm’s strategic accounts in the UK with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.
What you'll do
- You will own and lead Affirm’s largest relationships with our international partners to build connections, drive growth and oversee long-term strategy across multiple business units.
- You will be responsible for defining and driving the strategic vision for the partnership, aligning joint priorities with Affirm’s broader goals, and influencing senior stakeholders on both sides.
- You will develop and execute multi-year growth roadmaps, including product integrations, co-marketing strategies, and go-to-market expansions that drive significant GMV, revenue, and user acquisition.
- You will analyze partner performance and recommend programs to increase product adoption, grow awareness and visibility, and sell into expansion opportunities.
- You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
- Manage customer health to ensure overall customer satisfaction and business results.
What we look for
- 10+ years of B2B client-facing experience; preferably in a tech or fintech environment.
- Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
- Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
- Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills, with the ability to influence senior stakeholders and executive audiences.
- Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
- Experience structuring, negotiating, and closing large-scale commercial contracts. (e.g., RFPs, renewals, and multi-year agreements)
- Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
- Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
- Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
- Comfortable using Salesforce and BI tools.
Base Pay Grade - L Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidised medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). GBR base pay range per year: £98,000 - £138,000.
Location: UK Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Senior Customer Success Manager employer: Affirm
Affirm is an exceptional employer, offering a remote-first work culture that prioritises employee well-being and flexibility. With competitive benefits including comprehensive healthcare coverage, generous stipends for lifestyle needs, and opportunities for equity rewards, Affirm fosters an environment where employees can thrive both personally and professionally. As a Senior Customer Success Manager, you will be part of a dynamic team driving growth with strategic partners, ensuring meaningful contributions to the company's mission of making credit more honest and accessible.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching Affirm's values and recent projects. Show us you understand their mission of making credit more honest and friendly, and be ready to discuss how you can contribute to their growth with strategic partnerships.
✨Tip Number 3
Practice your pitch! You’ll need to communicate effectively with senior stakeholders, so rehearse how you’d present your ideas and value propositions. Make sure you can articulate your experience in managing complex partnerships clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in managing strategic partnerships and your ability to drive growth, as these are key aspects of the job.
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication skills, include examples of how you've influenced stakeholders or presented complex ideas clearly. This will show us you can handle the high-profile nature of the position.
Highlight Analytical Abilities:Don’t forget to mention your analytical skills! Provide examples of how you've used data to drive decisions or improve partner performance. This is crucial for the role, so make it stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Affirm
✨Know Your Numbers
As a Senior Customer Success Manager, you'll need to demonstrate your analytical skills. Before the interview, brush up on key metrics related to customer success and revenue growth. Be ready to discuss how you've used data to drive results in previous roles.
✨Master the Art of Storytelling
Prepare to share compelling stories about your past experiences managing strategic partnerships. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your relationship management skills and how you influenced stakeholders.
✨Showcase Cross-Functional Collaboration
This role requires working with various teams. Think of examples where you've successfully collaborated across departments. Be specific about your contributions and how they led to successful outcomes, as this will show your ability to orchestrate cross-functional initiatives.
✨Prepare for Executive Presence
Since you'll be interacting with senior stakeholders, practice your communication skills. Prepare to present your ideas clearly and confidently. Consider doing mock interviews with friends or colleagues to refine your delivery and ensure you come across as persuasive and professional.
