At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve performance goals.
- Company: Affinity Water, committed to development and inclusivity.
- Benefits: Career growth opportunities, supportive environment, and competitive salary.
- Other info: Join a dynamic team focused on diversity and operational excellence.
- Why this job: Shape a positive customer experience while developing your leadership skills.
- Qualifications: Strong communication skills and experience in team management.
The predicted salary is between 30000 - 40000 £ per year.
Affinity Water have a fantastic development opportunity to become a Contact Centre Team Leader If you are looking to develop existing skills or take on a new challenge, click on the link below and apply today!
The
Role: This role will include managing a team of front-line Advisors to deliver outstanding customer experience focused on resolve first time, every time by positively achieving challenging Key Performance Indicators (KPIs).
What you'll be doing: Ensure regulatory compliance standards are consistently achieved (DPA, customer records) along with a thorough knowledge of C-Me X.
Coach, lead and support the team to deliver a positive customer experience in an efficient and effective manner with resolve first time, every time' approach.
Manages underperformance within the team and supports with effective development plans in a timely manner, maintaining attrition levels within plan.
Inspirational and creative leader with first class communications skills (both written and verbal).
Builds great business relationships with the people who report into them, identifies training/coaching needs and delivers to the team.
Promotes a culture of diversity and inclusivity throughout the workplace.
Confident managing operational incidents putting the cus...
