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- Tasks: Investigate and resolve smart meter issues while ensuring accurate data delivery.
- Company: Join Affinity Water, a leader in smart metering and sustainability.
- Benefits: Competitive salary, commercial vehicle, generous leave, and wellness support.
- Other info: Enjoy a dynamic work environment with opportunities for growth and community volunteering.
- Why this job: Make a real impact in the community while developing your technical skills.
- Qualifications: Field experience in utilities or telecoms and a full UK driving licence.
The predicted salary is between 33000 - 40000 £ per year.
We are looking for a Smart Metering Field Investigator to support our Smart Metering Programme across the central region. This is a field-based technical role ensuring smart meters are correctly installed, connected, and delivering accurate data and customer benefits. You will investigate and resolve meters that fail to communicate, working across multiple systems, analysing data, visiting sites and engaging with suppliers and network providers to restore performance. You will take ownership of issues end-to-end, tracking progress and outcomes to ensure effective resolution. This is a mobile role covering the central region (including Harlow, Stansted Airport and surrounding areas), requiring regular travel and independent workload management, with occasional attendance at our Hatfield office.
Key responsibilities
- Monitor smart meter performance and identify connectivity issues
- Investigate non-communicating meters using multiple operational systems
- Diagnose issues such as installation quality, signal strength, or network faults
- Carry out site visits and field-based inspections
- Replace, repair, re-pair or reconfigure meters where required
- Engage with suppliers and network providers to resolve issues
- Track, monitor, and close out end-to-end resolution of faults
- Support development of internal processes and performance tracking
- Maintain accurate records, evidence, and technical data
Essential requirements
- Field-based operational/technical experience (utilities, metering, telecoms or similar)
- Experience using operational systems (MDMS and/or work management systems)
- Full clean UK driving licence (ability to drive a commercial vehicle)
- Willingness to travel across the central region
- NRSWA qualification (Operative or Supervisor) and Streetworks SLG
Skills
- Strong analytical and investigative mindset
- Comfortable working across multiple systems and datasets
- Practical, hands-on technical ability in the field
- Ability to engage with suppliers, contractors, and network providers
- Strong communication and organisational skills
- High attention to detail and accurate record keeping
- Ability to manage workload and visits independently
Benefits
- Salary from £33,000k dependant on skills and experience
- Commercial vehicle
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources
- Entry into the company annual bonus scheme
- Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best
- Access to our Wellbeing Centre with support for looking after your physical and mental health
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme
- Up to 4 Affinity days a year to volunteer in the community
- Life Assurance
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Smart Metering Field Investigator Asset Strategy & Capital Delivery · Hatfield · employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Metering Field Investigator Asset Strategy & Capital Delivery · Hatfield ·
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Affinity Water. Understand their Smart Metering Programme and how it impacts customers. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical problem-solving and customer engagement. Think of examples from your past experiences that highlight your analytical skills and hands-on abilities in the field.
✨Tip Number 3
Show off your communication skills! Since you'll be engaging with suppliers and network providers, demonstrate your ability to communicate clearly and effectively during the interview. Use real-life scenarios to illustrate how you've successfully resolved issues in the past.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if the company culture is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Smart Metering Field Investigator Asset Strategy & Capital Delivery · Hatfield ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Smart Metering Field Investigator role. Highlight your relevant experience in utilities or metering, and show us how your skills match what we're looking for!
Show Off Your Technical Skills: Since this is a technical role, don’t shy away from showcasing your hands-on experience with operational systems. Let us know about any specific tools or technologies you've worked with that relate to smart metering.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your information logically so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Affinity Water
✨Know Your Smart Metering Stuff
Make sure you brush up on your knowledge of smart metering systems and the common issues that can arise. Familiarise yourself with terms like MDMS and NRSWA qualifications, as well as the technical aspects of meter installation and connectivity. This will show that you're not just interested in the role but also have a solid understanding of the field.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues in the past. Think about times when you had to engage with suppliers or network providers to fix a problem. This will demonstrate your analytical mindset and hands-on ability, which are crucial for this role.
✨Get Ready for Field-Based Scenarios
Since this is a mobile role, be prepared to talk about how you manage your workload independently while travelling. You might want to share experiences where you’ve had to juggle multiple site visits or inspections, showcasing your organisational skills and attention to detail.
✨Engage with the Company Culture
Take some time to explore Affinity Water's culture and values before your interview. Mentioning their commitment to diversity and inclusion or their community initiatives can help you connect with the interviewers. It shows that you’re not just looking for any job, but that you genuinely want to be part of their team.