At a Glance
- Tasks: Lead technology readiness for a major customer transformation programme and manage complex project environments.
- Company: Join Affinity Water, a forward-thinking company focused on transforming customer experiences.
- Benefits: Competitive salary, generous leave, learning opportunities, and a supportive work environment.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
- Why this job: Shape the future of technology implementation and make a real impact on customer experience.
- Qualifications: Experience in large-scale tech programmes and strong stakeholder management skills required.
The predicted salary is between 80000 - 80000 £ per year.
We’re looking for an experienced technology practitioner to lead the technology readiness activities within our flagship Customer Transformation Programme. The programme will transform our customer experience and replace legacy billing and debt platforms over the next 2 to 3 years. Initially in this role you’ll lead the build planning and readiness workstream ensuring we are fully prepared for delivery across technology, data, people, and process. Throughout its lifecycle, you’ll then act as the senior technology lead within the programme—driving strategy and delivery, managing stakeholders, and ensuring a successful transition into and throughout the mobilisation and build phases in 2027.
Key Responsibilities
- Lead technology readiness planning, governance, and delivery
- Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness
- Manage internal and external teams within a complex programme environment
- Oversee budgets, supplier relationships, and delivery quality
- Ensure risks, compliance, and data governance are effectively managed
About You
- Proven experience delivering large-scale technology or transformation programmes
- Strong background in data migration, governance, and system integration
- Experience in utilities, financial services, telecoms, or public sector
- A confident leader with strong stakeholder management and communication skills
Why Join Us?
This is your chance to lead a critical element of a high-profile transformation programme. You’ll shape readiness for delivery, influence how technology is implemented, and play a key role in creating a future‑fit organisation.
Benefits
- Salary up to £80,000 dependant on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets through our Tap4Perks scheme
- Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Disability Confident
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
Senior IT Project Manager (Billing & Customer Experience) in Hatfield employer: Affinity Water
Affinity Water is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of up to £80,000 along with extensive learning and development opportunities. Our inclusive work culture fosters diversity and supports employees through generous family benefits, a robust pension scheme, and a focus on mental health and well-being, making it an ideal place for those looking to make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Project Manager (Billing & Customer Experience) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Affinity Water. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by diving deep into the Customer Transformation Programme. Understand the key challenges and think about how your experience in technology readiness and stakeholder management can make a difference.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed complex programmes and led teams through transformation. We want to see that confident leader in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find more resources to help you prepare for the process.
We think you need these skills to ace Senior IT Project Manager (Billing & Customer Experience) in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Project Manager role. Highlight your experience in technology transformation programmes and data migration, as these are key for us. Use specific examples that showcase your leadership and stakeholder management skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about transforming customer experiences and how your background fits with our goals. Be sure to mention any relevant experience in utilities or financial services, as this will resonate with us.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and outcomes to demonstrate your impact in previous roles. This will help us see how you can drive strategy and delivery in our Customer Transformation Programme.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Affinity Water
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technologies relevant to billing and customer experience. Brush up on your knowledge of data migration, governance, and system integration, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large-scale technology programmes. Be ready to discuss how you've managed stakeholders and driven strategy in previous roles, as this will demonstrate your capability to lead within their Customer Transformation Programme.
✨Understand the Company Culture
Familiarise yourself with the company’s values and culture by exploring their career site. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare Questions for Them
Have a few insightful questions ready to ask at the end of your interview. This shows your enthusiasm for the role and gives you a chance to assess if the company is the right fit for you, especially regarding their approach to transformation and technology readiness.
