Performance Insight Analyst – Smart Metering in Hatfield

We’re looking for someone who can turn performance data into meaningful insight — not someone to work on or support IT systems. This role focuses on analysing operational performance, influencing stakeholders, and driving improvement across our Smart Metering Programme. Affinity Water is on a journey to deliver operational excellence. To achieve this, we track, measure, and report on our performance so we can continually improve the service we provide. The Performance Insight Analyst plays a key role in this mission by analysing performance data and transforming it into clear, actionable insight.

As part of our Performance & Insight team, you’ll work alongside other analysts who specialise in different areas of the business. You’ll develop strong relationships with stakeholders, champion your findings, and influence decision‑making at all levels. Working closely with the Smart Metering Strategy Manager and the wider Smart Metering Senior Leadership Team, you will ensure the Smart Metering Programme is accurately monitored, assessed, and reported — both internally and to external regulators.

What you’ll be doing:

• Collating and validating data to support internal reporting against operational commitments.
• Ensuring accurate and timely reporting to regulators.
• Contributing to third‑party assurance activities.
• Driving continuous improvements in reporting quality and helping introduce innovative solutions.
• Supporting the development of dashboards and visual tools to communicate performance.
• Producing written performance insight reports for key stakeholders.
• Monitoring progress against performance improvement plans.
• Engaging with regulators and external stakeholders to shape future industry approaches.
• Representing Affinity Water at industry events, conferences, and workshops.
• Maintaining documentation, data files, and records required for accurate reporting.
• Building strong internal relationships to understand the root causes of performance issues.

What you’ll bring:

• Strong analytical skills and a passion for turning data into meaningful insight.
• Excellent communication skills and the confidence to influence and challenge.
• A collaborative approach with the ability to build trusted relationships.
• Curiosity, problem‑solving ability, and a proactive mindset.
• Experience working with performance data or reporting (industry experience beneficial but not essential).

Benefits:

• Competitive salary dependant on skills and experience.
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.