At a Glance
- Tasks: Investigate claims, communicate with customers, and collaborate with teams to resolve incidents.
- Company: Join Affinity Water, a diverse and inclusive company committed to your growth.
- Benefits: Starting salary from £30,000, generous leave, and a double match pension scheme.
- Other info: Opportunities for professional development and community volunteering.
- Why this job: Develop your career in insurance while making a real difference in people's lives.
- Qualifications: Strong customer service skills and a passion for problem-solving are essential.
The predicted salary is between 30000 - 30000 £ per year.
This is a varied role where no two days are the same - you'll be investigating claims, speaking with customers and third parties, working closely with internal teams and occasionally visiting sites to understand incidents first‑hand. This is an excellent opportunity to develop a career in insurance and claims management. If you're a strong communicator with great customer service skills and a passion for problem‑solving, we’ll provide the training and support needed to help you succeed.
Responsibilities
- Managing a variety of incoming claims, including property damage, public liability, employer liability, contractor, and business interruption claims.
- Investigating incidents by gathering information from customers, contractors, operational teams, and third parties.
- Using internal systems and mapping tools to review incidents and establish facts.
- Building positive relationships with customers, claimants, insurers, brokers, loss adjusters, legal representatives, and internal stakeholders.
- Handling outgoing claims where the company seeks to recover costs from third parties.
- Supporting site visits when required to assess damage and agree repair solutions.
- Maintaining accurate records and providing information to claims partners within agreed service levels.
- Assisting with claims reporting, insurance renewals, and wider insurance projects.
- Working with colleagues across the business to identify trends and help reduce future claims.
- Opportunities to develop specialist insurance knowledge and build a long‑term career.
- Opportunity to study towards the Level 3 Certificate in Insurance (CII) after probation, with a salary uplift available upon successful completion.
- Occasional site visits, providing a mix of office and field‑based work.
We're much more interested in your transferable skills than your insurance background. You may come from customer service, complaints handling, administration, housing, utilities, financial services, retail, or another customer‑focused environment.
Essential Skills
- Strong customer service experience.
- Excellent telephone manner.
- Good written communication skills.
- Ability to build rapport with a wide range of people.
- Strong interpersonal and relationship‑building skills.
- Good attention to detail.
- Comfortable using multiple systems and databases.
- Ability to manage a varied workload and prioritise tasks effectively.
Desirable Skills
- Claims handling experience.
- Complaints management experience.
- Insurance industry experience.
- Certificate in Insurance (CII).
- Full clean driving licence.
Benefits
- Salary from £30,000, dependent on skills and experience.
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26‑30 days rising with length of service, and the option to purchase up to 5 extra days.
- A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets through our Tap4Perks scheme.
- Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Insurance Claims Advisor in Hatfield employer: Affinity Water
Affinity Water is an exceptional employer that values diversity and inclusivity, providing a supportive work culture where employees can thrive. With a strong focus on professional development, including opportunities to gain industry qualifications and access to a comprehensive benefits package, employees enjoy a rewarding career in a dynamic environment. The role of Insurance Claims Advisor offers a unique blend of office and fieldwork, ensuring no two days are the same while fostering strong relationships with customers and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Advisor in Hatfield
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Affinity Water). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Affinity Water. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Claims Advisor in Hatfield
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Affinity Water.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Affinity Water. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Affinity Water
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Affinity Water to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Affinity Water, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Affinity Water's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
