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- Tasks: Support HR queries and manage casework in a fast-paced environment.
- Company: Join Affinity Water, a leader in customer experience and HR partnership.
- Benefits: Competitive salary, generous leave, and a double match pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on employee relations and culture in a dynamic team.
- Qualifications: Experience in HR with strong communication and relationship-building skills.
The predicted salary is between 36000 - 36000 £ per year.
At Affinity Water, our People and Culture team supports a large, fast-paced operational environment where strong HR partnership is key to delivering great outcomes for our customers and colleagues. We’re looking for an experienced HR Advisor to join our Customer Experience (CX) Directorate on a 12-month fixed term contract. This is a busy, high-volume role acting as the main point of contact across a number of departments including our Contact Centre, Wholesale Development, Marketing & Communications, Processing & Complaints and Cash Collection & Management.
You’ll support managers and employees with a wide range of HR matters, helping to ensure fair, consistent, and policy-compliant decision making in a demanding and fast-moving environment.
What you’ll be doing:
- Acting as the first point of contact for HR queries across a large, busy directorate
- Providing advice on performance, absence, employee relations, and HR policies
- Managing HR casework and escalating complex issues where appropriate
- Supporting sickness absence, capability, and performance processes
- Coaching managers to handle people issues confidently and effectively
- Supporting HR reporting, payroll deadlines, and wider HR initiatives
- Building strong relationships quickly across multiple teams
- Promoting a fair, consistent, high-performance culture
What we’re looking for:
- Experience in an HR Advisor or similar role with strong employment law knowledge
- Ability to manage a high-volume, fast-paced workload with competing priorities
- Confident in triaging requests, prioritising, and pushing back when needed
- Strong relationship-building and communication skills
- Experience in employee relations, absence, and performance management
- CIPD Level 5 (desirable)
- Experience with HR systems such as Oracle (desirable)
Benefits:
- Salary from £36,000 dependant on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources
- Entry into the company annual bonus scheme
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best
- Access to our Wellbeing Centre with support for looking after your physical and mental health
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme
- Up to 4 Affinity days a year to volunteer in the community
- Life Assurance
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
HR Advisor - 12 month FTC in Hatfield employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor - 12 month FTC in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Affinity Water on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle performance issues or employee relations. We want you to show off your skills and confidence when it comes to real-life situations!
✨Tip Number 3
Don’t forget to research Affinity Water’s culture and values. Tailor your responses in interviews to reflect how you align with their mission. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily keep track of your application status and any updates directly from there.
We think you need these skills to ace HR Advisor - 12 month FTC in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Advisor role. Highlight your experience in managing HR queries and supporting managers, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since strong relationship-building and communication skills are essential, don’t shy away from showcasing examples where you’ve successfully navigated complex HR situations. We love seeing how you connect with others!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforwardness, especially in a fast-paced environment like ours. Make sure your points are easy to read and get straight to the heart of your experience.
Apply Through Our Website: We encourage you to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out more about our culture and values while you’re there!
How to prepare for a job interview at Affinity Water
✨Know Your HR Stuff
Make sure you brush up on your employment law knowledge and HR policies. Being able to discuss these confidently will show that you're ready to tackle the high-volume queries that come your way.
✨Showcase Your Relationship-Building Skills
Since this role involves working across multiple departments, be prepared to share examples of how you've built strong relationships in previous roles. Highlight your communication skills and how they helped you manage employee relations effectively.
✨Demonstrate Your Ability to Handle Pressure
This is a fast-paced environment, so think of specific instances where you've successfully managed competing priorities. Discuss how you triaged requests and pushed back when necessary to maintain efficiency.
✨Prepare for Scenario Questions
Expect questions about handling performance issues or absence management. Prepare some scenarios from your past experience where you coached managers or resolved complex HR cases, as this will demonstrate your practical knowledge and problem-solving skills.