EUC Analyst - Microsoft Office 365 in Hatfield

Affinity Water have a new and exciting opportunity available in our Digital Workplace team.

The Role: We are looking for a skilled Office 365 Analyst to manage, support and enhance our Microsoft Office 365 technology landscape. This is a hands‑on technical role with strong customer focus, working closely with IT Operations, Service Management, Cyber Security and the wider business.

What you'll be doing:

• Act as a technical subject matter expert (SME) to resolve escalated M365 platform issues in line with service level agreements (SLAs), ensuring timely issue resolution and user satisfaction.
• Analyse business requirements to provide automation solutions and drive adoption of Microsoft Co‑pilot.
• Administration, configuration, and maintenance of Microsoft 365 services, including Exchange, Teams, and OneDrive.
• Configure and maintain Microsoft 365 Services to enhance performance and drive collaboration.
• Identify opportunities to improve the client environment and digital workplace to reduce incidents and enhance user experience.
• Implement security measures, improving our Microsoft Secure Score, to maintain a strong cyber posture, ensuring license compliance and evolving compliance expectations.
• Ensure we get full benefit from the Microsoft licensing models through our CSP and MSA vendor partnership to maximise return on investment.

What you'll need:

• 5+ years proven experience in administering Microsoft 365 within a medium‑scale or complex environment.
• Experience of Microsoft Copilot rollout, adoption and optimisation.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Proficient in a wide range of technologies including Microsoft Azure, Windows 11, SCCM/Intune, SharePoint and Citrix.
• Ability to work independently or as part of a bigger team.
• Good communications skills in both written and verbal skills to communicate at all levels with Internal and External Client/Stakeholders of the business.
• Ability to be flexible with work, providing additional support outside of core hours.
• Potential to be involved in a standby rota.

Benefits:

• Salary: £50,000 - £60,000 (dependant on skills and experience)
• Hours of work: 08:30am - 17:00pm (Mon - Thurs) 08:30am - 16:30pm (Friday)
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

Disability Confident: As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.