At a Glance
- Tasks: Coordinate and improve maintenance activities while providing top-notch customer service.
- Company: Join Affinity Water, a forward-thinking company focused on community and inclusivity.
- Benefits: Competitive salary, flexible hours, generous leave, and wellness support.
- Other info: Enjoy learning opportunities and a vibrant workplace culture.
- Why this job: Make a real difference in facilities management and enhance your career in a supportive environment.
- Qualifications: Experience in maintenance coordination and strong skills in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
As an Estates Maintenance Helpdesk Coordinator, you will play a key role within the Estates & Facilities team, supporting the effective coordination, monitoring and continuous improvement of reactive and planned maintenance activities across Affinity Water's estate portfolio. You will be responsible for providing a high-quality customer-focused helpdesk service, ensuring maintenance requests are accurately logged, proactively monitored and progressed through to completion using CAFM/CMMS systems and supporting processes. Alongside day‑to‑day operational coordination, the role will take a lead in improving workflow management, data quality, reporting visibility and system utilisation to support more proactive maintenance management and operational performance across the estate.
Responsibilities
- Provide a professional and customer-focused Estates Maintenance Helpdesk service, acting as a key point of contact for Estates and Facilities related maintenance requests.
- Receive, log, allocate and monitor reactive and planned maintenance tasks using CAFM/CMMS systems, ensuring requests are accurately recorded and progressed in a timely manner.
- Support the effective management of maintenance service levels by monitoring task progress, highlighting risks or delays and escalating issues where required.
- Review and monitor maintenance dashboards, reports and system outputs to identify operational gaps, recurring issues or trends requiring attention.
- Raise and manage purchase orders and support the tracking and processing of contractor and supplier invoices where required.
- Build and maintain effective working relationships with internal stakeholders, managers, engineers, contractors and suppliers to support effective service delivery and customer satisfaction.
Qualifications
- A degree of flexibility is required, and the role holder may be expected to undertake other duties reasonably aligned to the scope and purpose of the role.
- Experience working in a maintenance coordination, helpdesk, facilities management or operational support environment.
- Experience using CAFM, CMMS or similar maintenance management systems.
- Strong Microsoft Excel and general Microsoft Office skills.
- Experience proactively managing multiple tasks and priorities in a fast‑paced environment.
- Experience working with contractors, suppliers and internal stakeholders.
- Experience using dashboards or data visualisation tools to support operational monitoring.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Benefits
- Salary: £25,000 - £30,000 (salary dependant on skills and experience)
- Hours of work: Mon - Thurs (08:30am - 17:00pm) Friday (08:30am - 16:30pm)
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
- A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a range of retail outlets through our Tap4Perks scheme.
- Discounts on dental and medical insurance through our Tap4Perks scheme through salary sacrifice.
- Up to four Affinity days a year to volunteer in the community.
- Life Assurance.
Estates Maintenance Helpdesk Coordinator in Hatfield employer: Affinity Water
Affinity Water is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity is celebrated. As an Estates Maintenance Helpdesk Coordinator, you will benefit from a competitive salary, generous annual leave, and extensive learning opportunities, all while contributing to the efficient management of essential maintenance services in a dynamic environment. With initiatives like a double match pension scheme and community volunteering days, Affinity Water fosters a fulfilling workplace that empowers its employees to thrive both personally and professionally.
