At a Glance
- Tasks: Handle inbound calls, providing friendly and empathetic customer support.
- Company: Join Affinity Water, a diverse and inclusive employer.
- Benefits: Competitive salary, annual bonus, and generous leave options.
- Other info: Full training provided; dynamic work environment with career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a willingness to learn.
The predicted salary is between 26900 - 26900 € per year.
We are looking for Customer Advisors to join our call centre in Hatfield. You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.
You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.
If you are shortlisted for an assessment centre, these will be taking place on:
- Tuesday 26th May 2026 at 9:30am and 1pm
- Wednesday 27th May 2026 at 5pm
You will be contacted and asked which session would be convenient. The session will last approx. 2 hrs.
In the role, you will be working 37 hours per week on a 7 hour shift basis between 7am and 8pm Mondays to Fridays, plus 2 weekends and 1 Saturday in a 7 week rota. The salary for the role is £26,900 with a start date of Monday 6th July 2026. Please note that for the first 5 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday.
Benefits:
- Competitive salary
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. You can find out what it’s like to work at Affinity Water through our career site here where our colleagues share their career development stories and you can get a feel for our company culture.
Customer Service Advisor in Hatfield employer: Affinity Water
Affinity Water is an exceptional employer, offering a supportive and inclusive work environment in Hatfield for Customer Service Advisors. With comprehensive training, competitive salaries, and a strong focus on employee development, we empower our team to thrive while providing outstanding customer experiences. Our generous benefits, including a double match pension scheme, family support policies, and wellbeing resources, ensure that our employees feel valued and motivated to contribute to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hatfield
✨Tip Number 1
Get to know the company! Before your assessment centre, take a good look at Affinity Water's website and social media. Understanding their values and culture will help you connect better during your interview.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling those unexpected calls.
✨Tip Number 3
Be yourself! When you're on the call, let your personality shine through. Customers appreciate a friendly voice, so don’t be afraid to show your empathy and understanding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of resources to help you prepare for the role and the assessment centre.
We think you need these skills to ace Customer Service Advisor in Hatfield
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. Even if it’s not from a call centre, we want to see how you’ve helped others and resolved issues in the past!
Be Friendly and Approachable:Since you'll be the first point of contact for our customers, it's important to convey a friendly tone in your application. Use positive language and show us that you can represent our company in a warm and empathetic way.
Tailor Your Application:Take a moment to read through the job description carefully and tailor your application to match. We love seeing candidates who understand what we’re looking for and can adapt their experiences to fit the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Affinity Water
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is especially important for a Customer Service Advisor role where understanding customer needs is key. Practising active listening will help you respond more effectively and demonstrate your communication skills.
✨Showcase Your Empathy
Since you'll be dealing with customers' queries, it's crucial to convey empathy during your interview. Share examples from your past experiences where you've successfully resolved issues by understanding the customer's perspective. This will highlight your suitability for the role.
✨Familiarise Yourself with IT Systems
Even though full training will be provided, showing that you're comfortable with using various IT software can give you an edge. Brush up on common customer service tools and be ready to discuss any relevant experience you have with technology during the interview.
