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- Tasks: Be the friendly voice helping customers with their billing queries and concerns.
- Company: Join Affinity Water, a vibrant and inclusive team dedicated to customer service.
- Benefits: Enjoy flexible working hours, competitive salary, and generous leave options.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Great people skills, tech-savvy, and a positive attitude are essential.
- Other info: Opportunities for career growth and community volunteering days.
The predicted salary is between 30000 - 42000 £ per year.
Affinity Water is looking for enthusiastic, friendly, customer-focused individuals to join our vibrant call centre team in Hatfield. Whether you’re experienced in customer service or new to the field, if you love helping people and want to work for a company that supports your growth, we want to meet you!
Responsibilities
- You’ll be the first point of contact for customers, answering inbound calls, solving problems, and providing exceptional service.
- Help customers with their queries and concerns while contributing to water-saving initiatives.
- Receive full training to use our systems and deliver top-notch service, with ongoing support to thrive in the role.
What We’re Looking For
- People skills: You’ve got a way with words and can turn a frustrated caller into a happy customer.
- Tech-savvy: Comfortable using various IT systems; training will be provided on our systems.
- Positive attitude: Solution-focused, adaptable, and ready to handle whatever comes your way.
The Perks
- Flexible Working: 37 hours per week across shifts between 8am and 8pm, Monday to Friday, with some weekends on a rota to support work-life balance.
- 23 Days of Leave: Plus a celebration day, with the option to buy extra holiday.
- Career Growth: A role with development opportunities and room to grow.
- An inclusive, diverse team that supports one another.
Date and Training Information
When Can You Start? Assessment Centres are held on the following dates: Tuesday 24th February 2026 at 9:30am; Wednesday 25th February 2026 at 1:00pm and 5:00pm; Thursday 26th February 2026 at 9:30am and 1:00pm. Each 2-hour session offers a chance to learn more about the role and meet the team.
Mandatory training begins on Monday 20th April 2026 with the first five weeks covering everything you need to succeed. Training runs full-time, 9am to 5pm, Monday to Friday, after which you’ll be ready to shine.
What’s Next?
Ready to apply? It’s quick and easy. Tell us why you’d be a great fit, and we’ll respond within a week. Your future at Affinity Water could start today!
Benefits
- Competitive salary dependant on skills and experience.
- Learning and development opportunities, including mentoring and formal courses.
- Entry into the company annual bonus scheme.
- Annual leave from 23-27 days, rising with service, with the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays for religious or personal occasions.
- Double match pension scheme (company contributions capped at 12%).
- Family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to support performance.
- Access to Wellbeing Centre for physical and mental health support.
- Discounts via Tap4Perks on retail, dental, and medical insurance.
- Up to 4 Affinity days per year to volunteer in the community.
- Life Assurance.
Affinity Water is a Disability Confident employer. We offer interviews to disabled candidates who meet essential criteria and opt in on the application form. If volumes are high, a fair and proportionate number of disabled candidates will be considered for interviews.
You can find out what it’s like to work at Affinity Water on our career site where colleagues share career development stories and describe our culture.
Customer Advisor - Billing in Hatfield employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Billing in Hatfield
✨Tip Number 1
Get to know the company! Before your interview, check out Affinity Water's website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers, think of examples where you've turned a negative situation into a positive one. This will demonstrate your problem-solving abilities and customer focus.
✨Tip Number 3
Be tech-savvy! Familiarise yourself with common IT systems and tools. Even if you’re not an expert, showing that you’re willing to learn and adapt will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we promise to get back to you within a week. Don’t miss out on the chance to join a supportive team that values your growth!
We think you need these skills to ace Customer Advisor - Billing in Hatfield
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love seeing candidates who are genuinely excited about helping others and making a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can bring your unique flair to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without any fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and easy, and we’ll get back to you within a week. Your future at Affinity Water could start today!
How to prepare for a job interview at Affinity Water
✨Know the Company
Before your interview, take some time to research Affinity Water. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've successfully handled difficult situations or turned a frustrated customer into a happy one. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Tech-Savvy
Even though training will be provided, it’s important to demonstrate your comfort with technology during the interview. Familiarise yourself with common customer service software and be ready to discuss any relevant experience you have with IT systems.
✨Maintain a Positive Attitude
Your attitude can make a huge difference in customer service roles. During the interview, convey your solution-focused mindset and adaptability. Share stories that highlight your resilience and willingness to tackle challenges head-on.
