Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer complaints and ensure swift resolutions within 24 hours.
- Company: Join a dynamic team focused on enhancing customer experience.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and improve service quality.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Collaborative atmosphere with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Complaint Handling & Resolution
- Act as the first point of escalation from the Contact Centre, resolving complaints within 24 hours where possible.
- Escalate Stage 1 complaints if resolution isn't achieved, owning the customer journey.
- Collaborate with Contact Centre, Operations, and other teams to identify corrective actions and reduce repeat complaints.
- Ensure customers are called back within 24 hours if resolution cannot be achieved at first contact.
- Support administrative tasks, including email box management and tracker updates.
- Policy & Compliance
- Follow best practices and legal requirements when managing customer grievances.
- Maintain awareness of data protection, GDPR, and relevant frameworks.
Complaints and Resolution Case Handler Customer Experience · Hatfield · employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Resolution Case Handler Customer Experience · Hatfield ·
✨Tip Number 1
Get to know the company culture! Research their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your complaint handling skills! Role-play common scenarios with a friend or family member. This will boost your confidence and prepare you for those tricky questions about resolving customer issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complaints and Resolution Case Handler Customer Experience · Hatfield ·
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your experience in handling complaints and resolving issues. We want to see how you’ve made a difference for customers in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and get straight to how you can contribute to our team.
Demonstrate Team Collaboration: Since this role involves working with various teams, share examples of how you've successfully collaborated with others to resolve complaints or improve processes. We love teamwork!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Affinity Water
✨Know Your Complaints Handling
Make sure you understand the key responsibilities of a Complaints and Resolution Case Handler. Familiarise yourself with common complaint scenarios and how to resolve them effectively. This will show that you’re ready to take on the role and can handle customer grievances with confidence.
✨Demonstrate Collaboration Skills
Since the role involves working with various teams, be prepared to discuss examples of how you've collaborated in the past. Think about specific situations where you worked with others to resolve issues or improve processes. This will highlight your ability to work well in a team environment.
✨Showcase Your Customer Focus
During the interview, emphasise your commitment to customer satisfaction. Share stories that illustrate how you’ve gone above and beyond to ensure a positive customer experience. This will demonstrate that you understand the importance of owning the customer journey.
✨Be GDPR Savvy
Brush up on data protection laws, especially GDPR, as they are crucial in handling customer complaints. Be ready to discuss how you would ensure compliance while managing sensitive information. This knowledge will set you apart as a candidate who takes policy and compliance seriously.
