At a Glance
- Tasks: Plan and coordinate community operations to enhance customer experience and efficiency.
- Company: Affinity Water, a forward-thinking company focused on community and innovation.
- Benefits: Flexible part-time hours, competitive salary, and generous leave options.
- Other info: Opportunities for learning, development, and community volunteering.
- Why this job: Join a team that values creativity and continuous improvement in community operations.
- Qualifications: Strong organisational skills and a focus on customer experience required.
The predicted salary is between 26400 - 36000 £ per year.
Affinity Water has a fantastic part time opportunity to work alongside the Community Operations team as a Community Operations Planner. Part time: 20-25 hours per week, Monday to Friday (Flexible hours).
The Role
As a Community Operations Planner you will plan M&R activity across all regions whilst causing minimum disruption to our customers and network. You will coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field-based teams. In addition to meeting or exceeding team standards and objectives you will ensure statutory and regulatory obligations are considered and adhered to e.g., Street Works Legislation, C-MEX, and leakage. We are looking for people who thrive in an environment where innovation and creativity provides opportunities for continuous improvement for both internal and external customers.
Key Responsibilities
- Create schedules taking into consideration internal priorities KPI’s and ODI’s.
- A customer-focused approach to continuous improvement which leads to an enhanced customer experience.
- Participate and promote a Safety, Health and Environmental culture in our teams.
- Promote and develop the relationship with Community Operations suppliers/contractors.
- All statutory/regulatory obligations are adhered to e.g., Street Works, Leakage, C-MEX.
- Working to deadlines in terms of service level agreements whilst reviewing work to remove any potential obstacles.
What you need
- A strong focus on customer experience.
- Strong organisational & time management skills.
- A good understanding of the cost of all community operational activity and an ability to avoid unwanted and unnecessary costs.
- Knowledge of company ‘Job Management’ systems (FLS, Maximo & GIS) with the ability to make decisions to identify and provide solutions to customer disruption and other operational events.
- Understanding of Noticing/Permit requirements when working in the public highway.
- Understanding of reinstatement materials.
- Understanding of Traffic Management legislation to be able to provide guidance to all Affinity Water and contractor teams working in the public highway.
Benefits
- Salary: £33,000 (Pro rated) dependent on experience.
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Community Operations Planner - Part Time in Hatfield employer: Affinity Water
Affinity Water is an exceptional employer that prioritises employee well-being and professional growth, offering flexible part-time hours for the Community Operations Planner role. With a strong focus on innovation, a supportive work culture, and comprehensive benefits including generous leave policies and a double match pension scheme, employees are empowered to thrive both personally and professionally while contributing to meaningful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Community Operations Planner - Part Time in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Affinity Water. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in community operations planning. This can really set you apart during interviews and give us a clear picture of what you bring to the table.
✨Tip Number 3
Be proactive! If you see a gap in the community operations process or have ideas for improvement, don’t hesitate to share them during your interview. It shows initiative and that you’re already thinking about how to enhance customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Affinity Water team.
We think you need these skills to ace Community Operations Planner - Part Time in Hatfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Community Operations Planner role. We want to see how you can contribute to our team and improve customer experience!
Showcase Your Organisational Skills:Since this role requires strong organisational and time management skills, give us examples of how you've successfully managed projects or schedules in the past. We love a good story about overcoming challenges!
Demonstrate Your Customer Focus:We’re all about enhancing customer experience, so share any relevant experiences where you’ve put customers first. Let us know how you’ve contributed to continuous improvement in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Affinity Water
✨Know Your Stuff
Before the interview, make sure you understand Affinity Water's operations and the role of a Community Operations Planner. Familiarise yourself with key terms like M&R activity, KPI’s, and C-MEX. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Focus
Since the role emphasises a strong customer experience, be ready to share examples from your past where you've improved customer satisfaction or resolved issues effectively. Highlighting your customer-centric mindset will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your time and organise tasks, especially in a flexible part-time role. Bring up specific tools or methods you use to stay on top of deadlines and ensure efficiency, as this aligns with the job's requirements.
✨Understand the Regulations
Brush up on relevant legislation like Street Works and Traffic Management. Being able to discuss these topics confidently will demonstrate your readiness to adhere to statutory obligations and contribute to a safe working environment.
