At a Glance
- Tasks: Lead transformation projects and enhance customer experiences through data-driven solutions.
- Company: Affinity Water, a forward-thinking company focused on customer transformation.
- Benefits: Competitive salary, flexible working, generous leave, and wellness support.
- Other info: Hybrid working model with opportunities for professional growth and community volunteering.
- Why this job: Make a real impact in a dynamic role that bridges business and technology.
- Qualifications: 5+ years as a Business Analyst with strong problem-solving and communication skills.
The predicted salary is between 50000 - 55000 £ per year.
Affinity Water have a new opportunity available as a Business Analyst working in our Customer Transformation Team.
The Role: As a Business Analyst you will initially work on our Customer Transformation programme, helping deliver the replacement of legacy CRM systems with a modern, integrated customer platform. Beyond this, you will contribute to a broader pipeline of change initiatives, supporting continuous improvement and digital transformation across the business. This is a hands‑on, delivery-focused BA role, where you will own problem definition, shape requirements, and drive a high‑quality backlog that enables successful delivery. You’ll work at the heart of cross‑functional teams, bridging business, product, and technology to ensure solutions are customer‑centric, data‑driven, and operationally effective.
What you’ll be doing:
- Lead the definition and articulation of business problems, ensuring clear objectives, scope, and success criteria across a range of change initiatives.
- Elicit, analyse, and document requirements using appropriate techniques aligned to the delivery methodology (Agile, Waterfall, or hybrid).
- Drive backlog refinement and requirements elaboration, ensuring clarity, completeness, and readiness aligned to the chosen delivery approach.
- Work closely with Product/Journey Leads and stakeholders to support prioritisation decisions, incorporating business value, dependencies, and risk.
- Facilitate stakeholder discussions to ensure alignment across initiatives, adapting facilitation style to suit both Agile ceremonies and structured governance forums.
- Contribute to solution design discussions, ensuring alignment with business requirements and broader architectural considerations.
What you’ll need:
- 5+ years’ experience as a Business Analyst in complex change or transformation programmes.
- Strong experience in:
- Problem definition and requirements elicitation
- User story creation and backlog management
- Stakeholder engagement and facilitation
- Experience working with both Agile and Waterfall methodologies.
- Excellent communication skills with the ability to translate between business and technical teams.
- Experience with tools such as Jira, Visio, Mural, BPMN, UML.
- Experience in customer journey mapping or service design.
- Experience in CRM or customer transformation programmes (desirable).
- Background in utilities, contact centre, or billing environments (desirable).
- BCS Business Analysis certification (desirable).
Hybrid working with a typical expectation of two office days per week, increasing as required during key project phases and workshops.
Benefits:
- Salary: Up to £55,000 (dependent on skills and experience)
- Hours: 08:30am – 17:00pm (Mon – Thurs), 08:30am – 16:30pm (Friday)
- 3 months notice period.
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a range of retail outlets through our Tap4Perks scheme.
- Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Disability Confident: As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Business Analyst People & Culture · Hatfield · employer: Affinity Water
Affinity Water is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture that values diversity and inclusion. With a focus on continuous improvement and digital transformation, employees benefit from hybrid working arrangements, generous leave policies, and extensive learning opportunities, all while contributing to meaningful change in the utilities sector. The company also provides unique advantages such as a double match pension scheme and community volunteering days, making it an attractive place for those seeking a rewarding career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst People & Culture · Hatfield ·
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you'll need to demonstrate your ability to define problems and shape requirements. Use mock scenarios to get comfortable articulating your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Analyst People & Culture · Hatfield ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Business Analyst, especially in transformation programmes. We want to see how your skills align with the role, so don’t hold back on showcasing your problem definition and requirements elicitation expertise!
Showcase Your Methodology Experience:Since we work with both Agile and Waterfall methodologies, it’s crucial to mention your experience with these approaches. Give us examples of how you've successfully navigated projects using these methods, as this will really make your application stand out.
Engage with Stakeholder Stories:We love seeing strong stakeholder engagement skills! Share specific instances where you’ve facilitated discussions or aligned teams on change initiatives. This will demonstrate your ability to bridge the gap between business and technical teams, which is key for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Affinity Water
✨Know Your Stuff
Make sure you understand the role of a Business Analyst in the context of customer transformation. Brush up on your knowledge of CRM systems, Agile and Waterfall methodologies, and tools like Jira and Visio. Being able to speak confidently about these topics will show that you're serious about the position.
✨Prepare Real-World Examples
Think of specific instances from your past experience where you've successfully defined problems, shaped requirements, or facilitated stakeholder discussions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your skills effectively during the interview.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder engagement, practice how you would approach discussions with different teams. Be ready to explain how you would adapt your communication style to suit both Agile ceremonies and more structured governance forums. Showing that you can bridge the gap between business and technical teams is key.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current transformation initiatives and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it demonstrates your proactive approach to understanding the business.
