At a Glance
- Tasks: Lead transformation projects and bridge business, product, and tech teams for customer-centric solutions.
- Company: Join Affinity Water, a forward-thinking company committed to diversity and inclusion.
- Benefits: Competitive salary, generous leave, learning opportunities, and a supportive work environment.
- Other info: Hybrid working model with excellent career growth and community volunteering opportunities.
- Why this job: Make a real impact on customer experience while developing your skills in a dynamic setting.
- Qualifications: 5+ years as a Business Analyst with strong problem-solving and communication skills.
The predicted salary is between 50000 - 55000 £ per year.
As a Business Analyst you will initially work on our Customer Transformation programme, helping deliver the replacement of legacy CRM systems with a modern, integrated customer platform. Beyond this, you will contribute to a broader pipeline of change initiatives, supporting continuous improvement and digital transformation across the business. This is a hands‑on, delivery‑focused BA role, where you will own problem definition, shape requirements, and drive a high‑quality backlog that enables successful delivery. You’ll work at the heart of cross‑functional teams, bridging business, product, and technology to ensure solutions are customer centric, data‑driven, and operationally effective.
Responsibilities
- Lead the definition and articulation of business problems, ensuring clear objectives, scope, and success criteria across a range of change initiatives.
- Elicit, analyse, and document requirements using appropriate techniques aligned to the delivery methodology (Agile, Waterfall, or hybrid).
- Drive backlog refinement and requirements elaboration, ensuring clarity, completeness, and readiness aligned to the chosen delivery approach.
- Work closely with Product/Journey Leads and stakeholders to support prioritisation decisions, incorporating business value, dependencies, and risk.
- Facilitate stakeholder discussions to ensure alignment across initiatives, adapting facilitation style to suit both Agile ceremonies and structured governance forums.
- Contribute to solution design discussions, ensuring alignment with business requirements and broader architectural considerations.
Qualifications
- 5+ years’ experience as a Business Analyst in complex change or transformation programmes.
- Strong experience in:
- Problem definition and requirements elicitation
- User story creation and backlog management
- Stakeholder engagement and facilitation
- Experience working with both Agile and Waterfall methodologies.
- Excellent communication skills with the ability to translate between business and technical teams.
- Experience with tools such as Jira, Visio, Mural, BPMN, UML.
- Experience in customer journey mapping or service design.
- Experience in CRM or customer transformation programmes (desirable).
- Background in utilities, contact centre, or billing environments (desirable).
- BCS Business Analysis certification (desirable).
Working Conditions
- Hybrid working with a typical expectation of two office days per week, increasing as required during key project phases and workshops.
Benefits
- Salary: Up to £55,000 (dependant on skills and experience).
- Hours: 08:30am - 17:00pm (Mon - Thurs), 08:30am - 16:30pm (Friday).
- 3 months notice period.
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 days, rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous ‘double match’ pension scheme that doubles the contributions you make (company contribution capped at 12%).
- Family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a range of retail outlets through our Tap4Perks scheme.
- Discounts on dental and medical insurance through our Tap4Perks scheme via salary sacrifice.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Business Analyst in Hatfield employer: Affinity Water
Affinity Water is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture that values diversity and inclusion. With a focus on continuous improvement and digital transformation, employees in the Business Analyst role can expect robust learning and development opportunities, flexible hybrid working arrangements, and a comprehensive benefits package that includes generous leave policies and a double match pension scheme. Located in a vibrant community, Affinity Water fosters a collaborative environment where team members can thrive while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you’d define problems or elicit requirements in real-life situations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on customer transformation projects or have examples of user stories, put them together. It’s a great way to demonstrate your experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining us.
We think you need these skills to ace Business Analyst in Hatfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with CRM systems and transformation programmes, as well as your skills in problem definition and requirements elicitation. We want to see how you can contribute to our Customer Transformation programme!
Showcase Your Methodologies:Since we work with both Agile and Waterfall methodologies, it’s crucial to mention your experience with these approaches. Give examples of how you've successfully managed backlogs and facilitated stakeholder discussions in past roles. This will help us see your hands-on experience in action!
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that clearly outlines your qualifications and how they align with the responsibilities of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Affinity Water
✨Know Your CRM Inside Out
As a Business Analyst, you'll be working on replacing legacy CRM systems. Make sure you understand the current systems and their limitations. Research common challenges in CRM transformations and be ready to discuss how you would approach these issues.
✨Master the Art of Requirements Elicitation
Since you'll be defining business problems and shaping requirements, practice your elicitation techniques. Prepare examples of how you've successfully gathered requirements in past roles, especially using Agile or Waterfall methodologies. This will show your hands-on experience.
✨Engage Stakeholders Effectively
Stakeholder engagement is key in this role. Think about how you can facilitate discussions and ensure alignment across initiatives. Be ready to share specific examples of how you've navigated stakeholder dynamics in previous projects, adapting your style as needed.
✨Showcase Your Communication Skills
You'll need to bridge the gap between business and technical teams. Prepare to demonstrate your communication skills by explaining complex concepts in simple terms. Consider practising with a friend or mentor to refine your ability to translate technical jargon into business language.
