At a Glance
- Tasks: Be the hero for customers, solving problems and providing exceptional service in a vibrant call centre.
- Company: Join Affinity Water, a company that values your growth and supports diversity.
- Benefits: Enjoy flexible working hours, 23 days of leave, and a generous pension scheme.
- Other info: Comprehensive training provided, with plenty of room for career growth.
- Why this job: Make a real difference while developing your career in customer service.
- Qualifications: Great people skills, tech-savvy, and a positive attitude are essential.
The predicted salary is between 22000 - 28000 £ per year.
Ready to kickstart or grow your career in customer service? Look no further! At Affinity Water, we're on the lookout for enthusiastic, friendly, and customer focused individuals to join our vibrant call centre team in Folkestone. Whether you're an experienced customer service superstar or new to the game, if you love helping people and want to work for a company that values your growth, we want to meet you!
Why You'll Love This Role:
- Be the Hero: You'll be the first point of contact for our customers, answering inbound calls, solving problems, and providing exceptional service. No two days are the same, so every shift brings something new!
- Make a Difference: Help customers with their queries and concerns while contributing to important water saving initiatives. You're not just answering calls - you're part of something bigger!
- Full Training: No call centre experience? No problem! We provide comprehensive training to get you up to speed on our systems and how to deliver top notch service. You'll be ready to thrive in no time.
What We're Looking For:
- People skills: You've got a way with words and can turn a frustrated caller into a happy customer.
- Tech savvy: Comfortable using various IT systems (but don't worry, we'll train you on ours!).
- Positive attitude: You're solution focused, adaptable, and ready to handle whatever comes your way.
The Perks:
- Flexible Working: You'll work 37 hours per week across shifts that fall between 8am and 8pm, Monday to Friday, plus some weekends as part of a rota. We know life is busy, so we've designed the rota to give you work life balance.
- 23 Days of Leave: Plus a celebration day, and it grows the longer you're with us! You can even buy extra holiday.
- Career Growth: We're not just offering a job, we're offering a career. Join a company that's invested in your development and offers plenty of room to grow.
- A Place You'll Want to Be: At Affinity Water, we're all about inclusion, diversity, and supporting each other. You'll be joining a team that's as committed to you as you are to your work!
- Pension: A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
- Family benefits: We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
When Can You Start?
We're holding Assessment Centres on the following dates:
- Thursday 23rd July 2026 at 11:30am
- Thursday 23rd July 2026 at 2:30pm
- Monday 27th July 2026 at 11:30am
- Monday 27th July 2026 at 2:30pm
- Tuesday 28th July 2026 at 11:30am
- Tuesday 28th July 2026 at 2:30pm
This is where you can show off your skills, learn more about the role, and meet the team. These 2 hour sessions are a fun way to see if we're a perfect match!
What's Next?
Ready to take the plunge? It's quick and easy to apply! Tell us why you'd be a great fit for this role, and we'll get back to you within a week. Don't wait - your future at Affinity Water could start today!
Disability Confident: As a Disability Confident employer, we're committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Customer service Advisor (Billing) Folkestone Folkestone employer: Affinity Water
Affinity Water is an excellent employer, offering a dynamic work culture that prioritises employee development and well-being. With a competitive salary starting from £55,000 and a range of benefits tailored to support both personal and professional growth, employees can thrive in their roles while contributing to the success of a vital service. Located in a collaborative environment, this position provides unique opportunities to make a meaningful impact on workforce management for frontline advisors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service Advisor (Billing) Folkestone Folkestone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Affinity Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Affinity Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service Advisor (Billing) Folkestone Folkestone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Affinity Water:Your cover letter is your chance to shine! Tell us why you want to work at Affinity Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Affinity Water!
How to prepare for a job interview at Affinity Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
