At a Glance
- Tasks: Join our team to ensure top-notch customer service and maintain water quality.
- Company: Affinity Water, a leader in sustainable water management.
- Benefits: Competitive salary, flexible allowances, and generous leave options.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Understanding of water networks and excellent communication skills required.
The predicted salary is between 41462 - 51550 € per year.
A brilliant opportunity has arisen to join Affinity Water as a Customer Service Technician (CST) in our Clacton area.
The Role: As a Customer Service Technician, you will be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times. You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time.
What you'll be doing:
- Investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us.
- Help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.
- Help to steward our networks, planning and executing network isolations to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.
- As you build your expertise, you’ll ensure Affinity Water are able to make well‑informed, efficient and cost‑effective decisions on the operation, repair and maintenance of the network.
What you’ll need:
- A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
- Excellent communication skills and a customer‑centric approach, always striving to go the extra mile for your customers.
- You will need a full/Clean manual UK driving licence to travel between sites and offices.
Benefits:
- Base salary: £41,462 + Flex Allowance: £5,045 (Total £51,550)
- Stand‑by rotation 1 in 7: £5,043 (separate payment on top of salary)
- Company van
- Working hours: 08:00 – 16:00 (Mon – Thu); 08:00 – 15:30 (Fri)
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave rising with length of service; option to purchase up to 5 extra days.
- ‘Celebration Day’ in addition to public holidays for religious or other important occasions.
- Double‑match pension scheme (company contribution capped at 12%)
- Family benefits: enhanced maternity, adoption, paternity, shared parental leave, fertility support leave and up to 5 full or 10 half days of paid carers leave.
- Menopause policy and Reasonable Adjustment policy.
- Access to our Wellbeing Centre with support for physical and mental health.
- Discounts at retail outlets and on dental and medical insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life assurance.
Disability Confident: As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
Customer Service Technician - Clacton employer: Affinity Water
Affinity Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Technician in Clacton, you will benefit from competitive salaries, comprehensive family benefits, and opportunities for professional growth through mentoring and training. With a strong commitment to diversity and community engagement, Affinity Water fosters an inclusive environment where every team member can thrive while making a meaningful impact on water quality and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician - Clacton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Affinity Water. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Service Technician and be ready to share examples of how you've gone the extra mile for customers in the past.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the interview. A smart appearance shows that you take the opportunity seriously and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Technician - Clacton
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your excellent communication skills and customer-focused approach. We want to see how you go the extra mile for customers, so share specific examples that demonstrate this.
Know Your Stuff:Make sure to showcase your understanding of water network design and operation. We’re looking for someone who can apply their knowledge to meet regulatory requirements, so don’t hold back on sharing relevant experiences or qualifications.
Keep It Clear and Concise:Your application should be easy to read and straight to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets to the heart of your experience and skills.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and gives you access to all the information about the role and our company culture. Plus, it’s super easy!
How to prepare for a job interview at Affinity Water
✨Know Your Water Networks
Make sure you brush up on your understanding of water network design and operation. Familiarise yourself with the key regulatory requirements and performance commitments that Affinity Water adheres to. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about specific situations where your communication skills made a difference. This will demonstrate your commitment to providing a quality customer experience, which is crucial for the role.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle real-life scenarios related to network isolation or investigating leaks. Practise articulating your thought process and decision-making skills. This will help you convey your problem-solving abilities effectively during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the company culture at Affinity Water. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
