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- Tasks: Join our team as a Customer Service Technician, ensuring top-notch service and water quality.
- Company: Affinity Water is the UK's largest water-only supplier, serving 3.85 million customers sustainably.
- Benefits: Enjoy a competitive salary, flexible working hours, and generous annual leave plus wellness support.
- Why this job: Be part of a mission to redefine customer connections and safeguard the environment.
- Qualifications: A good understanding of water network design and excellent communication skills are essential.
- Other info: Full UK driving licence required for site travel; training provided for standby payments.
The predicted salary is between 42000 - 60000 £ per year.
Overview
A great opportunity has arisen to join Affinity Water as a Customer Service Technician (CST) based in Rickmansworth. You’ll be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.
You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time. You’ll investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us. You’ll also help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.
You’ll also help to steward our networks, planning and executing network isolations to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.
As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.
About Us
Affinity Water is the UK’s largest water-only supplier, providing sustainable, high-quality water to 3.85million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future.
Qualifications
What you’ll need:
You’ll have a good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
You’ll have excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.
You will need a full/Clean UK driving licence to travel between sites and offices.
Benefits
- Salary: £51,087 including flex and standby payment below
- Standby: 1 in 6 = £5,290 (included in package above and received after completion of training)
- Working Hours: 08:00am – 16:00pm Monday to Thursday, 08:00am – 15:30pm, Friday.
- Entry into the company annual bonus scheme
- Annual leave from 24 days rising with length of service
- A generous \’double match pension scheme\’ that doubles the contributions you make (company contribution capped at 12%)
- We offer enhanced Maternity, Adoption and Shared Parental Leave.
- Carers policy and Menopause policy to help us support our people
- Access to our Wellbeing Centre with support for looking after your physical and mental health
- Discounts for Medical and Dental Insurance, Retail Outlets
- Volunteer days
- Life Insurance
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Customer Service Technician employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician
✨Tip Number 1
Familiarise yourself with the water network design and operation. Understanding how Affinity Water manages its below ground network will give you an edge in interviews, as you'll be able to discuss relevant scenarios and demonstrate your knowledge.
✨Tip Number 2
Brush up on your communication skills. Since the role requires excellent customer service, practice articulating your thoughts clearly and empathetically. Role-playing common customer scenarios can help you prepare for real-life interactions.
✨Tip Number 3
Network with current or former employees of Affinity Water. They can provide insights into the company culture and expectations, which can be invaluable during your interview process. LinkedIn is a great platform for this!
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and the company. Consider asking about their approach to customer service or how they ensure water quality, which aligns with the responsibilities of a Customer Service Technician.
We think you need these skills to ace Customer Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Technician at Affinity Water. Highlight your relevant experience and skills that align with their requirements in your application.
Tailor Your CV: Customise your CV to reflect your customer service experience and knowledge of water network operations. Use specific examples that demonstrate your communication skills and customer-centric approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the water industry. Mention how you can contribute to Affinity Water's mission and values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Affinity Water
✨Understand the Water Network
Make sure you have a solid grasp of water network design and operation. Be prepared to discuss how your knowledge can help Affinity Water meet its regulatory requirements and performance commitments.
✨Showcase Your Customer-Centric Approach
Highlight your excellent communication skills and your commitment to providing a quality customer experience. Share examples of how you've gone the extra mile for customers in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in situations involving customer enquiries or network issues. Think of specific instances where you successfully resolved similar challenges.
✨Demonstrate Team Collaboration Skills
As a Customer Service Technician, you'll be part of a team. Be ready to discuss how you work with others to achieve common goals, particularly in managing network operations and ensuring water quality.
