At a Glance
- Tasks: Join our team as a Customer Service Advisor, handling inbound calls and resolving customer queries.
- Company: Affinity Water is a leading company dedicated to providing excellent customer service and promoting water conservation.
- Benefits: Enjoy 23 days of leave, flexible working hours, and opportunities for career development.
- Other info: Assessment centres are on 22nd and 23rd July; apply now to kickstart your career!
- Why this job: Be part of a supportive culture that values diversity and offers full training for your success.
- Qualifications: No prior call centre experience needed; just bring your great customer service skills and IT comfort.
The predicted salary is between 20700 - 29400 £ per year.
We are looking for Customer Advisors to join our call centre in Hatfield.
You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.
You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.
If you are shortlisted for an assessment centre, these will be taking place on:
Tuesday 22nd July at 5pm
Wednesday 23rd July at9:30am or 1:30pm
You will be contacted and asked which session would be convenient. The session will last approx. 2 hrs.
In the role, you will be working 37 hours per week on a 7 hour shift basis between 7am and 8pm Mondays to Fridays, plus 2 weekends and 1 Saturday in a 7 week rota.
The salary for the role is £25,965 with a start date of Monday 8th September2025. Please note that for the first 5 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday
In return for all your hard work, you will get 23 days’ leave plus a celebration day, which rises with continuous service. You will get the opportunity to buy leave. You will be joining a well-established company who values work-life balance and career development. If you think this sounds like the role and company for you, apply now and build your career with us at Affinity Water today.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Thirsty for more info?
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
Don’t forget to look at all the good work that we do at Affinity Water through our social media channels. You too can help shape our successful save water campaigns and make sure that there is enough water for the future. https://www.affinitywater.co.uk/saveourstreams/tips
Tell us how you would be a great fit for this role by following our quick and simple application process and we will respond back to you within one week
PR1
#J-18808-LjbffrCustomer Service Advisor - Operations Customer Experience · Hatfield employer: Affinity Water
Affinity Water is an excellent employer that prioritises work-life balance and career development, making it an ideal place for Customer Service Advisors in Hatfield. With comprehensive training provided, a supportive work culture, and opportunities for personal growth, employees can thrive while contributing to meaningful initiatives like water conservation. Enjoy generous leave benefits and a commitment to diversity, ensuring every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Operations Customer Experience · Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Affinity Water. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Affinity Water before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Operations Customer Experience · Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Affinity Water:Your cover letter is your chance to shine! Tell us why you want to work at Affinity Water specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Affinity Water!
How to prepare for a job interview at Affinity Water
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
