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- Tasks: Join our team as a Customer Service Advisor, handling inbound calls and resolving customer queries.
- Company: Affinity Water is a leading company dedicated to providing excellent customer service and promoting water conservation.
- Benefits: Enjoy 23 days of leave, flexible working hours, and opportunities for career development.
- Why this job: Be part of a supportive culture that values diversity and offers full training for your success.
- Qualifications: No prior call centre experience needed; just bring your great customer service skills and IT comfort.
- Other info: Assessment centres are on 22nd and 23rd July; apply now to kickstart your career!
The predicted salary is between 20700 - 29400 £ per year.
We are looking for Customer Advisors to join our call centre in Hatfield.
You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.
You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.
If you are shortlisted for an assessment centre, these will be taking place on:
Tuesday 22nd July at 5pm
Wednesday 23rd July at9:30am or 1:30pm
You will be contacted and asked which session would be convenient. The session will last approx. 2 hrs.
In the role, you will be working 37 hours per week on a 7 hour shift basis between 7am and 8pm Mondays to Fridays, plus 2 weekends and 1 Saturday in a 7 week rota.
The salary for the role is £25,965 with a start date of Monday 8th September2025. Please note that for the first 5 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday
In return for all your hard work, you will get 23 days’ leave plus a celebration day, which rises with continuous service. You will get the opportunity to buy leave. You will be joining a well-established company who values work-life balance and career development. If you think this sounds like the role and company for you, apply now and build your career with us at Affinity Water today.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Thirsty for more info?
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
Don’t forget to look at all the good work that we do at Affinity Water through our social media channels. You too can help shape our successful save water campaigns and make sure that there is enough water for the future. https://www.affinitywater.co.uk/saveourstreams/tips
Tell us how you would be a great fit for this role by following our quick and simple application process and we will respond back to you within one week
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Customer Service Advisor - Operations Customer Experience · Hatfield employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Operations Customer Experience · Hatfield
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle different types of calls, such as complaints or inquiries, and practice your responses. This will help you feel more confident during the assessment centre.
✨Tip Number 2
Research Affinity Water and their values. Understanding the company's mission and the importance they place on customer experience will allow you to align your answers with their expectations during the interview process.
✨Tip Number 3
Prepare to demonstrate your adaptability. Since no two calls are the same, think of examples from your past experiences where you successfully adapted to changing situations or resolved conflicts effectively.
✨Tip Number 4
Practice using various IT software tools. While training will be provided, being comfortable with technology can give you an edge. Familiarise yourself with common customer service software to show your readiness to learn and adapt quickly.
We think you need these skills to ace Customer Service Advisor - Operations Customer Experience · Hatfield
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Highlight your customer service experience and adaptability in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or similar roles. Use keywords from the job description to demonstrate that you meet the criteria they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their team.
Prepare for Assessment Centre: If shortlisted, prepare for the assessment centre by practising common interview questions and scenarios related to customer service. Be ready to demonstrate your communication skills and ability to handle various customer situations.
How to prepare for a job interview at Affinity Water
✨Show Your Customer Service Skills
Since the role is all about customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to empathise with customers and resolve their issues effectively.
✨Demonstrate Adaptability
With a variety of calls coming in, it's crucial to show that you can adapt to different situations. Prepare to discuss times when you've had to think on your feet or adjust your approach based on a customer's needs.
✨Familiarise Yourself with IT Systems
Although full training will be provided, it’s beneficial to show that you're comfortable with using various IT software. Brush up on common call centre technologies and be ready to discuss your experience with similar systems.
✨Research the Company Culture
Affinity Water values diversity and work-life balance, so make sure to understand their culture. Be ready to discuss how your values align with theirs and why you want to be part of their team.
