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For Companies At a Glance
- Tasks: Join our call centre team to assist customers and solve their queries daily.
- Company: Affinity Water is dedicated to providing excellent water services while promoting sustainability.
- Benefits: Enjoy flexible working hours, 23 days of leave, and opportunities for career growth.
- Why this job: Be part of a supportive team that values diversity and makes a real impact on the community.
- Qualifications: Strong communication skills and a positive attitude are essential; tech-savviness is a plus.
- Other info: Assessment Centres start soon; apply quickly to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Ready to kickstart or grow your career in customer service? Look no further!
At Affinity Water, we’re on the lookout for enthusiastic, friendly, and customer-focused individuals to join our vibrant call centre team in Hatfield. Whether you’re an experienced customer service superstar or new to the game, if you love helping people and want to work for a company that values your growth, we want to meet you!
Why You’ll Love This Role:
- Be the Hero: You’ll be the first point of contact for our customers, answering inbound calls, solving problems, and providing exceptional service. No two days are the same, so every shift brings something new!
- Make a Difference: Help customers with their queries and concerns while contributing to important water-saving initiatives. You’re not just answering calls—you’re part of something bigger!
- Full Training: No call centre experience? No problem! We provide comprehensive training to get you up to speed on our systems and how to deliver top-notch service. You’ll be ready to thrive in no time.
What We’re Looking For:
- People skills: You’ve got a way with words and can turn a frustrated caller into a happy customer.
- Tech-savvy: Comfortable using various IT systems (but don’t worry, we’ll train you on ours!).
- Positive attitude: You’re solution-focused, adaptable, and ready to handle whatever comes your way.
The Perks:
- Flexible Working: You’ll work 37 hours per week across shifts that fall between 8am and 8pm, Monday to Friday, plus some weekends as part of a rota. We know life is busy, so we’ve designed the rota to give you work-life balance.
- 23 Days of Leave: Plus a celebration day, and it grows the longer you’re with us! You can even buy extra holiday.
- Career Growth: We’re not just offering a job, we’re offering a career. Join a company that’s invested in your development and offers plenty of room to grow.
- A Place You’ll Want to Be: At Affinity Water, we’re all about inclusion, diversity, and supporting each other. You’ll be joining a team that’s as committed to you as you are to your work!
When Can You Start?
We’re holding Assessment Centres on the following dates:
- Tuesday 23rd September 2025 at 10am, 12:30pm and 3:30pm
- Wednesday 24th September 2025 at 10am, 12:30pm and 3:30pm
- Tuesday 30th September 2025 at 10am, 12:30pm and 3:30pm
- Wednesday 1st October 2025 at 10am, 12:30pm and 3:30pm
- Thursday 2nd October 2025 at 10am, 12:30pm and 3:30pm
This is where you can show off your skills, learn more about the role, and meet the team. These 2-hour sessions are a fun way to see if we’re a perfect match!
Mandatory training begins on Monday 17th November 2025 with the first five weeks covering everything you need to succeed. You’ll train full-time, 9am to 5pm, Monday to Friday—and after that, you’ll be ready to shine!
What’s Next?
Ready to take the plunge? It’s quick and easy to apply! Tell us why you’d be a great fit for this role, and we’ll get back to you within a week. Don’t wait—your future at Affinity Water could start today!
Disability Confident
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
What is a disability?
A disability is a long-term physical or mental health condition that has a substantial impact on someone’s day-to-day activities.
What if I need adjustments during the recruitment process?
Let the Talent Acquisition lead mentioned on the job advert – they’ll be able to help you.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
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Customer service Advisor - Billing employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service Advisor - Billing
✨Tip Number 1
Familiarise yourself with Affinity Water's mission and values. Understanding their commitment to customer service and water-saving initiatives will help you align your responses during the assessment centre, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively. This will prepare you for role-playing exercises during the assessment centre, demonstrating your problem-solving skills.
✨Tip Number 3
Showcase your people skills by preparing examples of how you've successfully communicated with others in past roles. Whether it's turning a negative experience into a positive one or simply providing excellent service, these anecdotes will highlight your suitability for the role.
✨Tip Number 4
Be ready to discuss your adaptability and positive attitude. Think of instances where you've had to adjust to new situations or overcome challenges, as this will resonate well with the qualities Affinity Water is looking for in a Customer Service Advisor.
We think you need these skills to ace Customer service Advisor - Billing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from different sectors. Emphasise skills like problem-solving, communication, and adaptability, which are crucial for the Customer Service Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for helping customers and your willingness to learn. Mention specific examples of how you've successfully handled customer queries or challenges in the past.
Showcase Your People Skills: During the application process, highlight your ability to connect with people. Use examples that demonstrate your positive attitude and solution-focused mindset, as these traits are essential for the role.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by Affinity Water. This includes submitting your application through the 'Apply now' button on our website and not providing any sensitive information like bank details.
How to prepare for a job interview at Affinity Water
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully handled difficult situations or turned frustrated customers into happy ones. This will demonstrate your people skills and problem-solving abilities.
✨Be Tech-Savvy
Affinity Water values candidates who are comfortable with technology. Brush up on your IT skills before the interview and be prepared to discuss any relevant experience you have with different systems. If you don’t have direct experience, express your willingness to learn and adapt.
✨Emphasise Your Positive Attitude
A positive attitude is key in customer service roles. Be sure to convey your solution-focused mindset during the interview. Share stories that highlight your adaptability and how you approach challenges with optimism.
✨Research Affinity Water
Familiarise yourself with Affinity Water's mission and values, especially their commitment to water-saving initiatives. Showing that you understand and align with their goals will set you apart from other candidates and demonstrate your genuine interest in the role.
