At a Glance
- Tasks: Handle inbound calls and provide friendly, empathetic customer support.
- Company: Join Affinity Water, a diverse and inclusive company focused on community.
- Benefits: Competitive salary, training, annual leave, and wellness support.
- Other info: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a willingness to learn new IT systems.
The predicted salary is between 26900 - 26900 € per year.
We are looking for Customer Advisors to join our call centre in Hatfield. You will be taking a high volume of inbound calls and acting as the first point of contact when our customers call with their questions and queries, so it is vital that you represent the company in a positive, friendly and empathetic way. No two calls will be the same, so it will be important that you adapt to the different needs to quickly resolve the situation in a professional way.
You don’t need to have worked in a call centre environment previously as full training will be provided. We are looking for individuals with great customer service skills as we are measured against the level of customer experience that we provide our customers. We are also looking for individuals who are comfortable with using a range of IT software as there will be a variety of systems used as a part of the day-to-day job. Full training on all software systems will be provided before you start.
If you are shortlisted for an assessment centre, these will be taking place on:
- Tuesday 26th May 2026 at 9:30am and 1pm
- Wednesday 27th May 2026 at 5pm
You will be contacted and asked which session would be convenient. The session will last approx. 2 hrs.
In the role, you will be working 37 hours per week on a 7 hour shift basis between 7am and 8pm Mondays to Fridays, plus 2 weekends and 1 Saturday in a 7 week rota. The salary for the role is £26,900 with a start date of Monday 6th July 2026. Please note that for the first 5 weeks, you will be doing compulsory training 9am to 5pm Monday to Friday.
Benefits:
- Competitive salary
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Disability Confident: As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site here where our colleagues share their career development stories and you can get a feel for our company culture.
Customer Service Advisor employer: Affinity Water
Affinity Water is an exceptional employer located in Hatfield, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With comprehensive training provided for new Customer Service Advisors, competitive salaries, and a range of benefits including generous leave policies and a double match pension scheme, we empower our employees to thrive both personally and professionally. Our commitment to diversity and community engagement ensures that every team member feels valued and has the opportunity to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your assessment centre, take a good look at Affinity Water's website and social media. Understanding their values and culture will help you connect better during your interview.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling those unexpected calls.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with different IT software that might be used in customer service. Even if you haven't worked in a call centre before, being comfortable with technology can give you an edge.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it via the Affinity Water careers site. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. Even if it’s not from a call centre, we want to see how you’ve helped others and resolved issues in a friendly way.
Be Yourself:We’re looking for genuine, friendly individuals who can connect with our customers. Don’t be afraid to let your personality shine through in your application – it helps us get to know the real you!
Tailor Your Application:Make sure to read the job description carefully and tailor your application to match what we’re looking for. Use keywords from the description to show that you understand the role and what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Affinity Water
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
As a Customer Service Advisor, you'll need to listen carefully to customers' needs. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your communication skills and shows that you value their input.
✨Showcase Your Empathy
Empathy is key in customer service roles. Prepare examples from your past experiences where you've successfully handled difficult situations with empathy and understanding. This will highlight your ability to connect with customers and resolve issues effectively.
✨Familiarise Yourself with IT Systems
Since the role involves using various IT software, it’s a good idea to brush up on your tech skills. If you have experience with any relevant software, mention it during the interview. If not, express your willingness to learn quickly, as full training will be provided.
