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- Tasks: Lead customer communications, ensuring clarity and consistency in all content.
- Company: Affinity Water, dedicated to clear communication and customer trust.
- Benefits: Up to £45,000 salary, generous leave, and a double match pension scheme.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make complex information accessible and impactful for customers.
- Qualifications: Experience in content leadership and strong writing skills.
The predicted salary is between 40000 - 45000 £ per year.
At Affinity Water, how we communicate with our customers really matters. We’re looking for a Copy Writer and Content Manager to lead the delivery of clear, consistent, and customer‑first communications that build trust and make complex information easy to understand. This is a pivotal role, responsible for the quality and governance of all customer‑facing content, from letters, SMS and guidance to shape tone of voice, uphold editorial standards, and ensure everything we produce reflects our brand and regulatory commitments. Working closely with teams across Customer, Digital, Legal, and Regulation, you’ll turn complex information into plain English throughout customer journeys, making sure all communications are accurate, accessible, and effective.
What you’ll be doing:
- Owning customer communications, ensuring clarity, consistency, and compliance
- Establishing editorial processes and quality standards
- Using insight and feedback to continuously improve content
- Acting as a trusted advisor on customer communication across the business
What we’re looking for:
- Proven experience in content leadership or copy management
- Strong background in customer‑focused, plain English communication
- Experience working in regulated or complex environments
- Excellent writing, editing, and stakeholder management skills
Benefits:
- Salary: up to £45,000 dependant on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Copy Writer and Content Manager employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy Writer and Content Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in copywriting and content management. Make it easy for potential employers to see what you can do and how you can add value.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer communication. Be ready to discuss how you’ve turned complex information into clear, customer-friendly content.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Copy Writer and Content Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Copy Writer and Content Manager role. Highlight your experience in customer-focused communication and how you can simplify complex information, just like we do at StudySmarter.
Showcase Your Writing Skills: Since this role is all about clear and effective communication, include samples of your writing that demonstrate your ability to convey messages in plain English. We love seeing how you can turn jargon into something everyone can understand!
Highlight Collaboration Experience: This position involves working closely with various teams, so share examples of how you've successfully collaborated with others in the past. We want to see how you can be a trusted advisor on customer communication, just like we strive to be at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team at Affinity Water.
How to prepare for a job interview at Affinity Water
✨Know Your Audience
Before the interview, take some time to understand Affinity Water's customer base and their communication style. Familiarise yourself with their tone of voice and how they simplify complex information. This will help you demonstrate your ability to align with their customer-first approach.
✨Showcase Your Writing Skills
Bring examples of your previous work that highlight your writing and editing skills. Focus on pieces where you've turned complex information into plain English. Be ready to discuss your editorial processes and how you ensure quality and compliance in your content.
✨Prepare for Stakeholder Management Questions
Since this role involves working closely with various teams, think about your experiences in stakeholder management. Prepare specific examples of how you've collaborated with different departments to enhance customer communications and ensure clarity and consistency.
✨Emphasise Continuous Improvement
Affinity Water values insight and feedback for improving content. Be prepared to discuss how you've used feedback in the past to refine your work. Share any strategies you've implemented to continuously enhance the quality of customer-facing communications.