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- Tasks: Lead essential water infrastructure projects and manage contractor performance.
- Company: Join Affinity Water, the UK's largest water-only supplier, serving 3.85 million customers.
- Benefits: Enjoy a hybrid role, generous leave, and a double match pension scheme.
- Why this job: Be part of a team making a real difference in communities with a focus on sustainability.
- Qualifications: Experience in contract management and strong knowledge of Developer Services required.
- Other info: Flexible interview process and support for reasonable adjustments available.
The predicted salary is between 36000 - 60000 £ per year.
Affinity Water is the UK’s largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England. We have over 1400 employees, with the Head Office in Hatfield.
We are looking for a Contracts Manager; you will play a pivotal role in the delivery of essential water infrastructure projects, overseeing the installation of new water mains and service connections. You will be responsible for managing the performance of three key contractors, ensuring that projects are delivered in line with KPIs, SLAs, and regulatory standards.
With a strong focus on risk management and performance assurance, you will lead the charge in identifying project risks, tracking dependencies, and ensuring that issues are mitigated effectively. You will also be responsible for managing a Delivery Assurance Manager and Delivery Assurance Engineer, providing leadership and direction to ensure high performance and seamless project delivery.
Key Responsibilities
- Oversee the performance of three contractors, ensuring full compliance with contractual obligations, KPIs, and SLAs.
- Monitor project timelines, defect resolution, and customer satisfaction to ensure optimal service delivery.
- Maintain and update a RAID log (Risks, Assumptions, Issues, Dependencies).
- Proactively identify and mitigate risks to minimise project delays and cost overruns.
- Lead and coordinate the delivery of water mains and service connection projects, ensuring they meet company standards, regulatory requirements, and deadlines.
- Ensure contractors adhere to Ofwat standards, health and safety protocols, and environmental regulations.
- Act as the primary point of contact between contractors, internal teams, and senior management and provide regular updates on performance, risks, and project progress.
- Manage and support the Delivery Assurance Manager and Delivery Assurance Engineer.
What We’re Looking For
- Experience managing contracts
- Strong knowledge of Developer Services including water mains installation and service connections
- Proven experience in KPI and SLA management
- Experience with RAID management and risk mitigation strategies
- Excellent communication and organisational skills
Why Join Us?
This is an exciting opportunity to be part of a forward-thinking team, delivering essential infrastructure that makes a difference to communities. We are committed to continuous improvement, sustainability, and delivering outstanding customer experiences.
Benefits
- Salary dependent on experience
- Company Car Allowance
- Hybrid role, with the expectation of a minimum of two days a week in the office in Hatfield
- Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous ‘double match pension scheme’ that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
- Disability Confident.
Interview Process
1st Stage interview – Teams
2nd Stage interview – Head Office
If you need any reasonable adjustments and would like to apply in a different format, please do let us know.
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Contracts Manager - Developer Services employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Developer Services
✨Tip Number 1
Familiarize yourself with the specific KPIs and SLAs relevant to water infrastructure projects. Understanding these metrics will help you demonstrate your ability to manage contractor performance effectively during the interview.
✨Tip Number 2
Highlight your experience with RAID management in previous roles. Be prepared to discuss specific examples of how you've identified and mitigated risks in past projects, as this is a key responsibility for the Contracts Manager position.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams or contractors in the past. This will be crucial when discussing your role in leading the Delivery Assurance Manager and Engineer.
✨Tip Number 4
Research Affinity Water's commitment to sustainability and community impact. Being able to align your personal values with the company's mission can set you apart as a candidate who is genuinely interested in contributing to their goals.
We think you need these skills to ace Contracts Manager - Developer Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contracts Manager position at Affinity Water. Understand the key responsibilities and required skills, especially around contract management, KPI and SLA management, and risk mitigation.
Tailor Your CV: Customize your CV to highlight relevant experience in managing contracts and overseeing water infrastructure projects. Emphasize your knowledge of Developer Services and any specific achievements related to KPI and SLA management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with RAID management and how you have successfully mitigated risks in past projects. Make sure to connect your skills with the company's commitment to sustainability and customer satisfaction.
Prepare for Interviews: Anticipate questions related to your experience with contractor management and project delivery. Be ready to discuss specific examples of how you've handled risks and ensured compliance with regulatory standards. Practice articulating your leadership style and how you support team members.
How to prepare for a job interview at Affinity Water
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the key responsibilities of a Contracts Manager, especially in relation to overseeing contractors and managing KPIs and SLAs. Familiarize yourself with the specific projects Affinity Water is involved in, particularly around water mains installation.
✨Prepare for Risk Management Questions
Since risk management is a crucial part of this role, be ready to discuss your experience with RAID management and how you've successfully identified and mitigated risks in past projects. Have specific examples ready to illustrate your approach.
✨Showcase Your Communication Skills
As the primary point of contact between contractors and internal teams, strong communication skills are essential. Prepare to demonstrate how you've effectively communicated project updates and managed stakeholder expectations in previous roles.
✨Highlight Leadership Experience
You'll be managing a Delivery Assurance Manager and Engineer, so it's important to showcase your leadership experience. Be prepared to discuss how you've led teams, provided direction, and ensured high performance in past projects.
