At a Glance
- Tasks: Lead a team of Advisors to deliver top-notch customer service and resolve issues effectively.
- Company: Affinity Water, committed to exceptional customer experiences and team wellbeing.
- Benefits: Competitive salary, supportive environment, and opportunities for personal development.
- Other info: Join a positive, inclusive culture with great career growth potential.
- Why this job: Make a real difference by leading a team and enhancing customer satisfaction.
- Qualifications: Strong leadership, communication skills, and a passion for coaching and problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Affinity Water are seeking a Contact Centre Team Leader to guide a frontline Advisors team, delivering exceptional customer experience and resolving issues efficiently.
You will drive KPI performance and ensure compliance with data protection standards while supporting staff development and wellbeing.
The role requires strong leadership and communication skills, with a focus on coaching, problem solving and maintaining a positive, inclusive team culture.
#J-18808-Ljbffr
Contact Centre Team Lead — Inspire First-Time Resolution employer: Affinity Water
Affinity Water is an excellent employer, offering a dynamic work culture that prioritises employee development and well-being. With a competitive salary starting from £55,000 and a range of benefits tailored to support both personal and professional growth, employees can thrive in their roles while contributing to the success of a vital service. Located in a collaborative environment, this position provides unique opportunities to make a meaningful impact on workforce management for frontline advisors.
