Apprentice field Technician - Stevenage Customer Delivery · Stevenage

Affinity Water is offering a fantastic career opportunity to join our skilled frontline teams as an Apprentice Field Technician. Whether you’re leaving school or college, looking to upskill in your career, or seeking a complete career change, Affinity Water will give you the help and support you need to succeed.

As an apprentice, you’ll join a recognised water industry training programme, carefully tailored to your development and delivered by leading industry experts. You’ll be working in a real team alongside people with years of solid experience, who will give you day‑to‑day support and mentorship, helping you to learn the tools and techniques you need to build a rewarding career in the water industry.

Our Field Technicians play a vital role in the repair, maintenance and operation of our water distribution network, helping to ensure we consistently provide high‑quality drinking water to our customers. In this varied, field‑based role, you will travel to different locations and company sites to carry out both planned maintenance and emergency repairs. You will be responsible for a wide range of repair and maintenance activities.

Key responsibilities include:

• Repairing and maintaining the water distribution network.
• Responding to planned and emergency works across the network.
• Operating mobile plant and equipment, including mini excavators and vibrating machinery.
• Working safely on streets and highways in accordance with traffic management and health and safety regulations.
• Carrying out excavation, pipe repairs and reinstatement works.
• Using a range of specialist tools and equipment to complete work efficiently and to a high standard.
• Delivering excellent customer service while working in public areas.

This is an excellent opportunity for someone who enjoys practical, hands‑on work, problem‑solving, and working outdoors as part of a team dedicated to delivering an essential public service.

About the Programme

As an Apprentice Field Technician, you will work with Affinity Water and our approved training provider to meet the key responsibilities of your programme and the wider duties of your role. This is an exciting chance to kickstart your career and we will support you every step of the way through a range of activities and real‑world opportunities. These include:

• Attending workshops, virtual learning sessions and coaching sessions as planned.
• Completing a variety of learning activities, assignments and exams.
• Taking part in additional ‘off the job’ learning activities to support your growth.
• Receiving regular progress reviews with your manager and training provider.
• Undertaking an end‑point‑assessment at the end of your apprenticeship to confirm your achievement.
• Sharing feedback and helping to shape our future careers schemes.
• Accessing additional eLearning and self‑driven learning offerings for further growth.
• Receiving mentorship from experienced industry teams.
• Shadowing all aspects of our network operations and getting involved as you progress.
• Developing knowledge of our vital water networks.
• Working across a variety of locations.
• Developing first‑class customer service skills and learning what it takes to be at the front line of an essential public service.
• Working collaboratively with a variety of colleagues from across the Business.
• Working at both indoor and outdoor locations which involves working in a variety of weather conditions.

Requirements

• Full UK Clean/Manual UK Driving Licence.
• 3 GCSEs with a grade 4 (C) or above (Desirable).
• Ability to perform manual handling activities safely and competently.
• Over time this role will build to include the use of a variety of construction equipment.
• Able and willing to work with vibration equipment (for which you will be trained) within the 400 limits without health restrictions.
• Excellent communication skills both written and verbal.
• Competent in use of IT applications.
• Keen interest in the environment and water industry.
• Ability to work independently and in a team.
• Willingness to help people and support local communities.
• Strong desire for career progression and passion for continual learning.

Benefits

• A starting salary of £22,150 (60%) with an additional flex allowance of £4,493.
• At 12 months this will increase to 75% and at 18 months 90% – subject to achieving targets.
• Salary reviews at key programme milestones with the potential to earn £41,410 plus flex allowance when fully trained and qualified and having successfully achieved all targets.
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets through our Tap4Perks scheme.
• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.