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- Tasks: Join our team as an Apprentice Customer Service Technician and learn to ensure quality drinking water.
- Company: Affinity Water, a leader in the water industry with a focus on community and support.
- Benefits: Starting salary of £20,827, flexible allowances, and extensive learning opportunities.
- Why this job: Kickstart your career with hands-on experience and mentorship from industry experts.
- Qualifications: Full UK driving licence and a passion for the environment and customer service.
- Other info: Diverse and inclusive workplace with excellent career progression and wellbeing support.
The predicted salary is between 20827 - 20827 £ per year.
Affinity Water is offering a fantastic career opportunity to join our skilled frontline teams as an Apprentice Customer Service Technician. Whether you’re leaving school or college, looking to upskill in your career, or seeking a complete career change, Affinity Water will give you the help and support you need to succeed.
As an apprentice, you’ll join a recognised water industry training programme, carefully tailored to your development and delivered by leading industry experts. You’ll be working in a real team alongside people with years of solid experience, who will give you day-to-day support and mentorship, helping you to learn the tools and techniques you need to build a rewarding career in the water industry.
About our Customer Service Technicians
Our Customer Service Technicians are responsible for operating and stewarding our below-ground networks to ensure we provide high quality drinking water to our customers. They are responsible for making cost effective decisions on the operation, repair and maintenance of the water network, ensuring there is minimal disruption to our customer’s water supply. Our Customer Service Technicians attend customer home appointments to resolve water supply issues. They investigate, advise and report on enquiries providing a quality customer experience to meet customer expectations on all enquiries while delivering regulatory and company standards.
This is a varied role, which may include supporting with burst mains, supporting the fire brigade with water supplies, planning and executing network isolations to facilitate works, investigating reports of visible leakage and completing network MOTs to assure the accessibility and operability of our assets.
About the Programme
As an Apprentice Customer Service Technician, you will work with Affinity Water and our approved training provider to meet the key responsibilities of your programme and the wider duties of your role. This is an exciting chance to kickstart your career and we will support you every step of the way through a range of activities and real-world opportunities. These include:
- Attending workshops, virtual learning sessions and coaching sessions as planned
- Completing a variety of learning activities, assignments and exams
- Taking part in additional ‘off the job’ learning activities to support your growth
- Receiving regular progress reviews with your manager and training provider
- Undertaking an end-point-assessment at the end of your apprenticeship to confirm your achievement
- Sharing feedback and helping to shape our future careers schemes
- Accessing additional eLearning and self-driven learning offerings for further growth
- Receiving mentorship from experienced industry teams
- Shadowing all aspects of our network operations and getting involved as you progress
- Developing knowledge of our vital water networks
- Working across a variety of locations
- Developing first-class customer service skills and learning what it takes to be at the front line of an essential public service
- Working collaboratively with a variety of colleagues from across the Business, including other Customer Operations teams, Control Operations Centre, Planning and street works teams, Water Quality, Asset Strategy, as well as external stakeholders and supply partners.
- Working at both indoor and outdoor locations which involves working in a variety of weather conditions.
Requirements
- Full UK Clean/Manual UK Driving Licence
- 3 GCSEs with a grade 4 (C) or above (Desirable)
- Ability to perform manual handling activities safely and competently such as operating valves and lifting lids.
- Competent in use of Microsoft Office applications
- Keen interest in the environment and water industry
- Willingness to help people and support local communities
- Strong desire for career progression and passion for continual learning
Pay and Benefits
- A starting salary of £20,827 with an additional flex allowance of £4,884
- Salary reviews at key programme milestones with the potential to earn £40,137 plus flex allowance when fully trained and qualified and having successfully achieved all targets
- An additional standby allowance of £5,694 once all programme elements are completed and you are signed off to work as an independent Customer Service Technician
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Disability confident (if you need to apply through a different format, please contact the Talent Acquisition Partner for this role)
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Apprentice Customer Service Technician - Clay Lane employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Technician - Clay Lane
✨Tip Number 1
Get to know the company! Research Affinity Water and understand their values, mission, and the role of a Customer Service Technician. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. Focus on common questions related to customer service and the water industry. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Affinity Water careers page. This not only ensures your application is seen but also shows your enthusiasm for the role. Plus, it’s super easy to navigate!
We think you need these skills to ace Apprentice Customer Service Technician - Clay Lane
Some tips for your application 🫡
Show Your Passion for Water: When you're writing your application, let us know why you're excited about the water industry! Share any experiences or interests that connect you to this field. We love seeing genuine enthusiasm!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Apprentice Customer Service Technician. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us who you are and why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Affinity Water
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Technician. Familiarise yourself with the water industry, Affinity Water's values, and the specific responsibilities mentioned in the job description. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Think about your past experiences that relate to customer service and teamwork. Be ready to share examples of how you've helped others or solved problems. Highlight any relevant skills, like manual handling or using Microsoft Office, as these are key for the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training programme, opportunities for career progression, or how the team collaborates on projects. It shows you're engaged and eager to learn more about the company.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Affinity Water values a strong desire for career progression and a passion for learning, so be honest about your motivations and what excites you about this apprenticeship.