At a Glance
- Tasks: Become the go-to expert for our billing and CRM systems, solving complex problems.
- Company: Join Affinity Water, the UK's largest water-only supplier, on a mission to innovate customer connections.
- Benefits: Enjoy a competitive salary, hybrid work, generous leave, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Experience with HiAffinity, CRM integrations, and strong analytical skills required.
The predicted salary is between 43000 - 51000 £ per year.
Overview
Application Support Specialist role at Affinity Water.
At Affinity Water, we’re looking for a highly skilled Application Specialist to join our Retail team as a Subject Matter Expert (SME) in our billing application and CRM systems. This is an exciting opportunity for someone who thrives on solving complex problems, improving critical business systems, and making a tangible difference in customer experience. You’ll play a key role in ensuring the smooth operation, integration, and evolution of our billing and customer platforms – particularly HiAffinity – as well as shaping how we manage data, automation, and system upgrades.
Affinity Water is the UK’s largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England. We are on a mission to redefine the way water companies connect with their customers and communities, and to make better use of water and safeguard the local environment now and in the future.
What you’ll be doing
- Act as the go-to expert for our HiAffinity billing system and CRM, advising on best practices, enhancements, and system risks.
- Lead on the design, implementation, testing, and ongoing improvement of key operational systems.
- Collaborate closely with Technology, Transformation, Customer Experience, Finance, and Operations teams to ensure alignment with business goals.
- Support upgrades, vendor management, and regulatory compliance, including GDPR.
- Investigate and resolve complex technical issues, ensuring minimal service disruption.
- Maintain and monitor overnight batch processes and key operational reports using tools like Talend, Skybot, SOA, and Progress.
- Take ownership of environment refreshes, code deployments, and configuration changes across multiple system instances.
- Contribute to technical documentation, training, and change advisory board (CAB) processes.
What we’re looking for
- Strong experience with HiAffinity and understanding of billing processes in the utilities sector.
- Hands-on knowledge of CRM integrations, SQL, and reporting tools.
- Experience with Jira, Agile methodologies, and ITIL or ITSM tools like ServiceNow.
- Knowledge of data privacy laws and regulatory compliance in the utility space.
- Familiarity with debt management, process automation, and workflow tools.
Personal attributes
- A strategic thinker with excellent analytical and problem-solving skills.
- Strong communicator able to convey complex information clearly to both technical and non-technical audiences.
- Detail-oriented with a proactive approach to ownership, collaboration, and continuous improvement.
- Capable of managing multiple priorities and delivering high-quality work on time.
Benefits
- Salary £50,000 - £60,000 per annum dependent on experience
- Hybrid role, with a minimum two days a week in the Hatfield office
- Annual leave from 26 days rising with length of service, with option to purchase up to 5 extra days
- Celebration Day for religious or personal occasions
- Double match pension scheme (company contribution capped at 12%)
- Family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, and up to 5 full or 10 half days of paid Carers Leave
- Menopause policy and Reasonable Adjustment policy
- Wellbeing Centre access and support for physical and mental health
- Discounts through Tap4Perks
- Up to 4 Affinity days per year to volunteer
- Life Assurance
- Disability Confident
Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Technology, Information and Media
If you need any reasonable adjustments and would like to apply in a different format, please let us know.
Application Support Specialist in Hatfield employer: Affinity Water
Affinity Water is an excellent employer, offering a dynamic work culture that prioritises employee development and well-being. With a competitive salary starting from £55,000 and a range of benefits tailored to support both personal and professional growth, employees can thrive in their roles while contributing to the success of a vital service. Located in a collaborative environment, this position provides unique opportunities to make a meaningful impact on workforce management for frontline advisors.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Affinity Water on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on HiAffinity and CRM systems. We want to show off our knowledge and problem-solving skills, so practice explaining complex concepts in simple terms.
✨Tip Number 3
Don’t forget to showcase our soft skills! Being detail-oriented and a strong communicator is key for this role. Think of examples where we’ve successfully collaborated or improved processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit the role perfectly.
We think you need these skills to ace Application Support Specialist in Hatfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Specialist role. Highlight your experience with HiAffinity, CRM systems, and any relevant technical skills that align with what we’re looking for.
Showcase Problem-Solving Skills:Since this role is all about solving complex issues, share specific examples in your application where you've tackled challenges in previous jobs. We want to see how you think and approach problems!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to convey your experience and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Affinity Water
✨Know Your HiAffinity Inside Out
Make sure you have a solid understanding of the HiAffinity billing system and CRM. Brush up on its features, common issues, and best practices. Being able to discuss specific examples of how you've used it in the past will show your expertise and make you stand out.
✨Showcase Your Problem-Solving Skills
Prepare to discuss complex technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to think strategically under pressure.
✨Familiarise Yourself with Regulatory Compliance
Since the role involves GDPR and other regulatory compliance, brush up on relevant laws and how they apply to the utilities sector. Be ready to discuss how you've ensured compliance in past projects or how you would approach it in this role.
✨Communicate Clearly and Confidently
Practice explaining complex information in simple terms. You’ll need to communicate with both technical and non-technical teams, so being able to convey your thoughts clearly is crucial. Consider doing mock interviews with a friend to refine your delivery.
