At a Glance
- Tasks: Lead technology readiness for a major customer transformation programme and manage complex delivery.
- Company: Join a forward-thinking company focused on transforming customer experiences.
- Benefits: Competitive salary, generous leave, learning opportunities, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth and wellbeing support.
- Why this job: Shape the future of technology implementation and drive impactful change in a high-profile role.
- Qualifications: Experience in large-scale tech programmes and strong stakeholder management skills.
The predicted salary is between 80000 - 80000 £ per year.
We are looking for an experienced technology practitioner to lead the technology readiness activities within our flagship Customer Transformation Programme. The programme will transform our customer experience and replace legacy billing and debt platforms over the next 2 to 3 years. Initially in this role, you will lead the build planning and readiness workstream ensuring we are fully prepared for delivery across technology, data, people, and process. Throughout its lifecycle, you will then act as the senior technology lead within the programme - driving strategy and delivery, managing stakeholders, and ensuring a successful transition into and throughout the mobilisation and build phases in 2027.
Key Responsibilities
- Lead technology readiness planning, governance, and delivery
- Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness
- Manage internal and external teams within a complex programme environment
- Oversee budgets, supplier relationships, and delivery quality
- Ensure risks, compliance, and data governance are effectively managed
About You
- Proven experience delivering large-scale technology or transformation programmes
- Strong background in data migration, governance, and system integration
- Experience in utilities, financial services, telecoms, or public sector
- A confident leader with strong stakeholder management and communication skills
Why Join Us?
This is your chance to lead a critical element of a high-profile transformation programme. You will shape readiness for delivery, influence how technology is implemented, and play a key role in creating a future-fit organisation.
Benefits:
- Salary up to £80,000 dependent on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources
- Entry into the company annual bonus scheme
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days
- A Celebration Day in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best
- Access to our Wellbeing Centre with support for looking after your physical and mental health
- Discounts at a Range of Retail Outlets through our Tap4Perks scheme
- Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
- Up to 4 Affinity days a year to volunteer in the community
- Life Assurance
Disability Confident
As a Disability Confident employer, we are committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we are not able to offer interviews to all, we will take a fair and proportionate number of disabled candidates through. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
Senior Technology Lead - (Billing and Customer Experience in Watford employer: Affinity Water Limited
At Affinity Water, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As a Senior Technology Lead, you'll not only play a pivotal role in transforming customer experiences but also benefit from extensive learning and development opportunities, a generous pension scheme, and a commitment to employee wellbeing. Our inclusive culture and focus on diversity ensure that every team member can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technology Lead - (Billing and Customer Experience in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Affinity Water Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Affinity Water Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Affinity Water Limited!
✨Direct Apply to Affinity Water Limited
Let's not forget to apply directly through the Affinity Water Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technology Lead - (Billing and Customer Experience in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Affinity Water Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Affinity Water Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Affinity Water Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
