At a Glance
- Tasks: Lead and develop the IT Support Team while resolving complex IT issues.
- Company: Join a supportive organisation dedicated to social care and community impact.
- Benefits: Enjoy 31 days annual leave, health cash plan, and pension benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a difference by enhancing IT support for colleagues in a dynamic environment.
- Qualifications: Experience in IT support and team leadership with strong communication skills.
The predicted salary is between 43079 - 43079 £ per year.
Job Details
Role
IT Helpdesk Team Lead
Location
Monday - Friday at Head Office in Thame, Oxfordshire
Salary
Hours
37.5 hours per week
Contract
Permanent
Reports To
Head of IT
Travel
Occasional travel to other Affinity Trust locations may be required
We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.
Responsibilities
- Lead, coach and develop the IT Support Team.
- Allocate, prioritise and monitor helpdesk tickets to meet service standards.
- Resolve and escalated complex IT issues as needed.
- Review ticket trends and recommend service improvements.
- Maintain the helpdesk ticketing system and self‑help portal.
- Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
- Support IT security processes, user access, device compliance and safe handling of data.
- Evaluate new systems and solutions, providing practical feedback on usability, security and impact.
Qualifications
- Experience in an IT support or service desk environment.
- Experience leading, supervising or supporting a small team.
- Strong communication and customer service skills.
- Good knowledge of Microsoft 365, Windows 11 and common business applications.
- Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
- Understanding of networks, wireless technologies and mobile device management.
- Working knowledge of Active Directory, Windows Server, Azure, Share Point, Intune, IT security and data protection.
- Relevant technical qualification, equivalent experience or evidence of ongoing IT development.
- Experience in a social care, charity or multi‑site organisation is desirable.
- Experience supporting system implementation or service improvement projects.
- Knowledge of ITIL principles or service management best practice.
- Microsoft, Comp TIA, ITIL or equivalent certification.
- Must be able to undergo a DBS check at the relevant level.
Benefits
- 31 days annual leave (including bank holidays), rising with service.
- Health cash plan.
- Pension.
- Life assurance.
- Employee Assistance Programme.
- Blue Light Card.
- Option to buy extra annual leave.
We are committed to inclusion, accessibility and diversity.
We guarantee interview support for applicants with disability who meet the minimum criteria for the vacancy and are Disability Confident.
All reasonable adjustments for application or interview will be considered.
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IT Helpdesk Team Lead in Thame employer: Affinity Trust
Affinity Trust is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with learning disabilities. Located in the beautiful area of Wells/Street, Somerset, we offer a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, including NVQ Level 2 in Health & Social Care. Our commitment to staff well-being is reflected in our attractive benefits package, which includes a subsidised health plan and pension scheme, making it a rewarding place to work for those passionate about empowering others.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Team Lead in Thame
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Affinity Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Affinity Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Affinity Trust!
✨Direct Apply to Affinity Trust
Let's not forget to apply directly through the Affinity Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Team Lead in Thame
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Affinity Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Affinity Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Affinity Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
