At a Glance
- Tasks: Lead high-quality tenancy management and support independent living for residents.
- Company: Affinity Trust, dedicated to improving housing services and partnerships.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for growth and positive community impact.
- Why this job: Make a difference by helping people maintain safe, stable homes.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As an experienced and motivated Housing & Partnership Manager, you will lead the delivery of a responsive, high-quality tenancy management service across our properties. This role is perfect for someone with a strong housing background who is passionate about supporting people to live independently and confident in building positive, collaborative relationships with landlords, local authorities, NHS teams, and internal colleagues.
You will oversee the day-to-day management of tenancy services, including lettings, transfers, voids, rent arrears, and tenancy sustainment, ensuring services are delivered efficiently and in line with relevant policies and regulations. Working closely with teams across Housing, Property & Compliance, and Support Services, you will play a key role in resolving housing-related issues and improving outcomes for the people we support. You will also help strengthen and develop partnerships with external landlords and housing providers, supporting the continued growth and success of Affinity Trust's services.
Responsibilities- Manage Affinity Manage tenancies and support independent living
- Oversee lettings, transfers, and voids
- Re-let properties quickly and efficiently
- Handle rent arrears, Housing Benefit queries, and legal processes
- Work with Repairs & Compliance on property and safety issues
- Build and maintain landlord and partner relationships
- Track KPIs (arrears, complaints, ASB, compliance)
- Support housing issues in externally managed properties
- Manage tenancy breaches, ASB, and hoarding cases
- Lead regular meetings with landlords and partners
- Improve housing systems and processes
- Act on tenant feedback and concerns
- Housing or tenancy management experience
- Strong knowledge of housing legislation and processes
- Experience managing arrears and working with Local Authorities/DWP
- Excellent communication and relationship skills
- Ability to handle complex situations with professionalism and empathy
- Strong organisation and problem-solving skills
- Confidence working across teams and external partners
In this role, you’ll make a real difference by helping people maintain safe, stable homes and supporting them to live independently through strong tenancy services and housing partnerships.
Housing and Partnership Manager in Thame employer: Affinity Trust
Affinity Trust is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to delivering high-quality tenancy management services, we foster a collaborative work culture where you can build meaningful relationships with landlords, local authorities, and internal teams. Our focus on employee development, coupled with the opportunity to make a tangible impact in the lives of those we support, makes working with us both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Partnership Manager in Thame
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in supporting independent living and building partnerships.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled complex situations in tenancy management, as this will demonstrate your ability to navigate challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing and Partnership Manager in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your housing experience and showcases your ability to manage tenancies effectively. We want to see how your skills align with the role, so don’t be shy about mentioning your successes in tenancy management and partnership building!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for supporting independent living and your commitment to building positive relationships. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Experience:When filling out your application, be specific about your past roles and responsibilities. Highlight your experience with lettings, managing arrears, and working with local authorities. We’re looking for concrete examples that demonstrate your problem-solving skills and ability to handle complex situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Affinity Trust
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and processes before the interview. Being able to discuss relevant laws and regulations confidently will show that you’re well-prepared and understand the complexities of tenancy management.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with landlords, local authorities, or other partners. Highlighting your communication skills and ability to collaborate will demonstrate that you can thrive in a partnership-focused role.
✨Be Ready for Scenario Questions
Expect questions about handling complex situations, such as rent arrears or tenancy breaches. Think of specific instances from your past experience where you resolved issues effectively, showcasing your problem-solving skills and empathy.
✨Demonstrate Your Organisational Skills
Since this role involves managing multiple tasks like lettings, transfers, and voids, be prepared to discuss how you stay organised. Share tools or methods you use to track KPIs and manage your workload efficiently, which will highlight your suitability for the position.
