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- Tasks: Lead positive change and improve service delivery for learning disabilities and autism support.
- Company: Join Affinity Trust, a people-focused organisation making a real difference.
- Benefits: Enjoy competitive salary, health cash plan, early pay access, and more.
- Why this job: Make a lasting impact by shaping workforce performance and enhancing service quality.
- Qualifications: Strong communication skills, analytical ability, and experience in operations management required.
- Other info: Hybrid working with travel across England and Scotland; career growth opportunities await.
The predicted salary is between 48000 - 48000 £ per year.
Location: Thame, Oxfordshire (national travel to support locations and offices as required)
Hours: 37.5 hours per week. Hybrid working with a minimum of 2 days per week on site.
Reports to: Director of Operations.
Salary: £48,000 per annum.
Are you passionate about improving how services run—helping teams work smarter, deliver great support, and make every resource count? We are looking for a proactive, people-focused Operations Performance Manager to join Affinity Trust in this new and influential role. You’ll shape how we use insight, collaboration, and good practice to strengthen workforce performance and create lasting impact for the people we support.
What you will do
- Lead positive change: Train and coach managers to plan, roster, and deploy teams effectively, embedding best practice in systems like SONA.
- Turn insight into action: Use workforce information to spot challenges and opportunities, then work side by side with operational leaders to deliver practical, sustainable improvements.
- Collaborate and influence: Work with Operations, HR, Recruitment, Finance, and Quality teams to design joined‑up workforce solutions that strengthen service quality and colleague wellbeing.
- Build capability: Develop managers’ confidence in using evidence to make decisions and sustain performance improvement across all levels.
- Measure impact: Review how workforce changes affect quality, employee experience, and financial sustainability and share learning across the organisation.
What you will bring
- We are looking for a confident communicator, relationship‑builder, strategic thinker, and natural problem solver who enjoys making positive change happen.
- You’ll be equally comfortable generating and analysing a workforce report and coaching a manager to put improvements in place.
- Strong analytical ability and experience in workforce or operations management within social care, healthcare, or a related people‑focused setting.
- Strong communication, presentation, and influencing skills, with the confidence to inspire change.
- Hands‑on experience with workforce systems and advanced Excel proficiency (SONA, Nourish, or RADAR experience a bonus).
- Understanding of CQC and Scottish Care Inspectorate standards.
- A full driving licence and willingness to travel across England and Scotland, including overnight stays.
Benefits
Access a range of benefits to suit your needs, including early access to your pay through Stream, a fully funded health cash plan with Simply Health, death in service benefit, salary sacrifice purchase schemes and so much more.
Additional information
If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
Operations Performance Manager - Learning Disabilities and Autism Support employer: Affinity Trust
Contact Detail:
Affinity Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Performance Manager - Learning Disabilities and Autism Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in improving services for those with learning disabilities and autism.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you stand out as a confident candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Performance Manager - Learning Disabilities and Autism Support
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for improving services and supporting teams. Use your application to share specific examples of how you've made a positive impact in previous roles, especially in social care or related fields.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Operations Performance Manager role. We want to see how your background fits with our mission and values!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Affinity Trust
✨Know Your Stuff
Before the interview, dive deep into the job description and understand the key responsibilities. Familiarise yourself with terms like 'workforce information' and 'CQC standards'. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
As an Operations Performance Manager, you'll need to be a natural communicator. Prepare examples of how you've successfully collaborated with different teams or coached managers in the past. Highlighting your relationship-building skills will show that you're the right fit for their people-focused approach.
✨Bring Data to Life
Since the role involves using workforce data to drive improvements, be ready to discuss specific instances where you've turned insights into actionable changes. Use metrics or outcomes from previous roles to illustrate your analytical abilities and how they led to positive results.
✨Prepare for Travel Questions
Given the national travel requirement, think about your flexibility and willingness to travel. Be prepared to discuss how you manage your time and commitments when travelling for work, as this will demonstrate your readiness for the role's demands.