At a Glance
- Tasks: Lead tenancy management and build partnerships to support independent living.
- Company: Values-led charity focused on housing and community support.
- Benefits: Hybrid working, 31 days annual leave, health cash plan, and pension.
- Other info: Diversity and inclusion are at the heart of our mission.
- Why this job: Make a real impact by helping people maintain safe, stable homes.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
Leading tenancy and housing partnerships. As an experienced and motivated Housing & Partnership Manager, you will lead the delivery of a responsive, high-quality tenancy management service across our properties. This role is perfect for someone with a strong housing background who is passionate about supporting people to live independently and confident in building positive, collaborative relationships with landlords, local authorities, NHS teams, and internal colleagues.
You will oversee the day-to-day management of tenancy services, including lettings, transfers, voids, rent arrears, and tenancy sustainment, ensuring services are delivered efficiently and in line with relevant policies and regulations. Working closely with teams across Housing, Property & Compliance, and Support Services, you will play a key role in resolving housing-related issues and improving outcomes for the people we support. You will also help strengthen and develop partnerships with external landlords and housing providers, supporting the continued growth and success of Affinity Trust’s services.
What you will do:
- Manage Affinity Manage tenancies and support independent living
- Oversee lettings, transfers, and voids
- Re-let properties quickly and efficiently
- Handle rent arrears, Housing Benefit queries, and legal processes
- Work with Repairs & Compliance on property and safety issues
- Build and maintain landlord and partner relationships
- Track KPIs (arrears, complaints, ASB, compliance)
- Support housing issues in externally managed properties
- Manage tenancy breaches, ASB, and hoarding cases
- Lead regular meetings with landlords and partners
- Improve housing systems and processes
- Act on tenant feedback and concerns
What we are looking for:
- Housing or tenancy management experience
- Strong knowledge of housing legislation and processes
- Experience managing arrears and working with Local Authorities/DWP
- Excellent communication and relationship skills
- Ability to handle complex situations with professionalism and empathy
- Strong organisation and problem-solving skills
- Confidence working across teams and external partners
How You’ll Make an Impact: In this role, you’ll make a real difference by helping people maintain safe, stable homes and supporting them to live independently through strong tenancy services and housing partnerships.
What will we do?
- We offer hybrid working (min. 2 days/week office based)
- 31 days’ annual leave (inc. bank holidays), rising with service
- Health cash plan, Pension, Life assurance, Employee Assistance Programme
- Blue Light Card, option to buy extra annual leave
Diversity: Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.
We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy. We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.
Ready to join us? If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role. If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.
Housing and Partnership Manager employer: Affinity Trust
Affinity Trust is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to diversity and inclusion, we offer a supportive work culture where you can thrive in your role as Housing and Partnership Manager, while enjoying benefits such as hybrid working, generous annual leave, and a health cash plan. Join us in making a meaningful impact in the community by helping individuals maintain safe and stable homes.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Partnership Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy management and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to housing legislation and partnership building. Being articulate and confident in your answers can make a huge difference in how you’re perceived.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact.
We think you need these skills to ace Housing and Partnership Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing and Partnership Manager role. Highlight your relevant experience in tenancy management and your ability to build relationships with landlords and local authorities. We want to see how your skills align with what we’re looking for!
Showcase Your Passion:Let your enthusiasm for supporting people to live independently shine through in your application. Share specific examples of how you've made a difference in previous roles, as this will resonate with us and show that you’re a great fit for our values.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Affinity Trust
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of housing legislation and tenancy management processes. Be ready to discuss specific examples from your experience that demonstrate your understanding of these areas, as they are crucial for the role.
✨Showcase Your Relationship Skills
This role is all about building positive relationships with landlords, local authorities, and internal teams. Prepare to share examples of how you've successfully managed partnerships in the past, highlighting your communication and collaboration skills.
✨Be Ready for Problem-Solving
Expect questions about handling complex situations, such as rent arrears or tenancy breaches. Think of scenarios where you've resolved issues effectively and be prepared to explain your thought process and the outcomes.
✨Demonstrate Your Passion
Let your passion for supporting people to live independently shine through. Share stories that reflect your commitment to improving housing services and how you've made a difference in people's lives through your work.
