At a Glance
- Tasks: Lead tenancy management and build partnerships to support independent living.
- Company: Affinity Trust, dedicated to improving housing services and outcomes.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team focused on collaboration and positive change.
- Why this job: Make a real impact by helping people maintain safe, stable homes.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
Leading tenancy and housing partnerships
As an experienced and motivated Housing & Partnership Manager, you will lead the delivery of a responsive, high-quality tenancy management service across our properties. This role is perfect for someone with a strong housing background who is passionate about supporting people to live independently and confident in building positive, collaborative relationships with landlords, local authorities, NHS teams, and internal colleagues.
You will oversee the day-to-day management of tenancy services, including lettings, transfers, voids, rent arrears, and tenancy sustainment, ensuring services are delivered efficiently and in line with relevant policies and regulations. Working closely with teams across Housing, Property & Compliance, and Support Services, you will play a key role in resolving housing-related issues and improving outcomes for the people we support. You will also help strengthen and develop partnerships with external landlords and housing providers, supporting the continued growth and success of Affinity Trust’s services.
What you will do:
- Manage Affinity
- Manage tenancies and support independent living
- Oversee lettings, transfers, and voids
- Re-let properties quickly and efficiently
- Handle rent arrears, Housing Benefit queries, and legal processes
- Work with Repairs & Compliance on property and safety issues
- Build and maintain landlord and partner relationships
- Track KPIs (arrears, complaints, ASB, compliance)
- Support housing issues in externally managed properties
- Manage tenancy breaches, ASB, and hoarding cases
- Lead regular meetings with landlords and partners
- Improve housing systems and processes
- Act on tenant feedback and concerns
What we are looking for:
- Housing or tenancy management experience
- Strong knowledge of housing legislation and processes
- Experience managing arrears and working with Local Authorities/DWP
- Excellent communication and relationship skills
- Ability to handle complex situations with professionalism and empathy
- Strong organisation and problem-solving skills
- Confidence working across teams and external partners
How You’ll Make an Impact:
In this role, you’ll make a real difference by helping people maintain safe, stable homes and supporting them to live independently through strong tenancy services and housing partnerships.
Locations
Housing and Partnership Manager in England, Thame employer: Affinity Trust
Affinity Trust is an exceptional employer that prioritises the well-being and professional growth of its employees. With a hybrid working model based in Thame or Leicester, we foster a collaborative work culture that values strong partnerships and community impact. Our commitment to employee development, alongside competitive benefits, ensures that you can thrive while making a meaningful difference in the lives of those we support.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Partnership Manager in England, Thame
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially in tenancy management and partnership building.
✨Tip Number 3
Practice your responses to common interview questions, particularly those related to handling complex situations and managing relationships with landlords and local authorities. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing and Partnership Manager in England, Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing and Partnership Manager role. Highlight your relevant experience in tenancy management and any partnerships you've built. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting independent living and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Skills:In your application, don’t forget to showcase your communication and problem-solving skills. Give examples of how you've handled complex situations in the past. We’re looking for someone who can navigate challenges with professionalism and empathy.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Affinity Trust
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and processes before the interview. Being able to discuss relevant laws and how they impact tenancy management will show that you’re not just experienced, but also well-informed and ready to tackle the challenges of the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with landlords, local authorities, or other partners. This is crucial for the Housing and Partnership Manager role, so be ready to share specific instances where your communication and collaboration made a positive impact.
✨Demonstrate Problem-Solving Abilities
Think of complex situations you've handled in the past, especially those involving tenancy breaches or arrears. Be prepared to discuss your approach to resolving these issues, highlighting your professionalism and empathy. This will illustrate your capability to manage challenging scenarios effectively.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) relevant to tenancy management, such as arrears, complaints, and compliance. Being able to discuss how you’ve tracked and improved these metrics in previous roles will show that you’re results-driven and focused on enhancing service delivery.
