At a Glance
- Tasks: Drive customer success and renewals while advocating for clients' needs.
- Company: Join Affinity, a leading tech company focused on customer success.
- Benefits: Competitive salary, equity, health insurance, and learning opportunities.
- Other info: Inclusive workplace encouraging diverse applicants to apply.
- Why this job: Shape the customer experience and make a real impact in a dynamic environment.
- Qualifications: 4+ years in customer success or account management with strong relationship skills.
The predicted salary is between 36000 - 60000 € per year.
At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive strategic renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients' concerns above everything else. We hope you're excited about the prospect of shaping the customer experience at Affinity!
What will I be doing?
- Own a book of Affinity's Mid-Market customers and drive renewals for these accounts.
- Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients.
- Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
- Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality.
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.
Qualifications
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Required
- 4+ years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting.
- Experience managing complex accounts and renewals.
- You have excellent interpersonal skills with a history of building strong business relationships.
- You're an influential communicator with experience presenting to small and large audiences.
- You're proficient in organization, account prioritization, and time management.
- Ability to orchestrate cross-functional resources to ensure the success of your clients.
- You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team.
Bonus points for:
- Experience working with Venture Capital, Private Equity, or Investment Banking customers.
- Experience working at a SaaS company in the CRM or data services space.
What you'll enjoy at Affinity
- We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
- We offer a very competitive compensation package along with equity.
- We pay for your health, dental, and life insurance.
- We offer a pension plan to help you plan for retirement.
- We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we're #obsessedwithlearning!
- We support our employee's overall health and well-being and reimburse monthly for things such as; Home Internet, Meals, and Wellness memberships/equipment.
- Virtual team building and socials. Keeping people connected is essential.
About Affinity
With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.
We use E-Verify. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Customer Success Manager, Growth in London employer: Affinity.co
Affinity is an exceptional employer that prioritises the success and well-being of its employees while fostering a culture of learning and collaboration. With competitive compensation, comprehensive health benefits, and a strong commitment to diversity and inclusion, we empower our Customer Success Managers to thrive in a dynamic environment where their contributions directly impact client satisfaction and business growth. Join us in shaping the future of customer experience and enjoy unique perks like virtual team-building activities and a dedicated budget for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Affinity on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make your application stand out.
✨Tip Number 2
Prepare for the interview by understanding Affinity's products inside and out. Dive into their website, read case studies, and get familiar with their customer success stories. This will help you speak confidently about how you can drive product adoption and client satisfaction.
✨Tip Number 3
Show off your interpersonal skills! During interviews, share specific examples of how you've built strong relationships with clients in the past. Highlight your ability to communicate effectively and resolve issues, as these are key traits for a Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Affinity team. Let’s get you that interview!
We think you need these skills to ace Customer Success Manager, Growth in London
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers thrive. Share specific examples of how you've driven customer success in previous roles, and don't be shy about showcasing your results!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Customer Success Manager role. We want to see how your background fits with our mission at Affinity, so make it personal!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and qualifications. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our awesome team at Affinity!
How to prepare for a job interview at Affinity.co
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to driving renewals. Be ready to discuss your past achievements in meeting commercial targets and how you can apply that experience at Affinity.
✨Showcase Your Cross-Functional Experience
Since this role involves working closely with sales, product, and engineering teams, prepare examples of how you've successfully collaborated across departments in previous roles. Highlight specific instances where your input led to improved client outcomes.
✨Be a Product Advocate
Familiarise yourself with Affinity's platform and think about how you would help clients leverage its full functionality. Prepare to share ideas on best practices for product adoption and how you would act as a trusted advisor to clients.
✨Demonstrate Your Communication Skills
As an influential communicator, practice articulating your thoughts clearly and confidently. You might be asked to present a case study or scenario during the interview, so be prepared to showcase your presentation skills and ability to engage an audience.
