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- Tasks: Coordinate vaccination appointments and support patient enquiries for various immunisation programmes.
- Company: Join Affinity Care, a friendly team dedicated to patient-focused healthcare in Bradford.
- Benefits: Enjoy 5 weeks annual leave, birthday holiday, and career progression opportunities.
- Why this job: Make a real difference in community health while developing your skills in a supportive environment.
- Qualifications: GCSE English and experience in administrative roles or customer service required.
- Other info: Flexible working hours with a focus on teamwork and patient experience.
The predicted salary is between 36000 - 60000 £ per year.
Vaccination and Immunisation Care Coordinator
We are looking for a full-time Vaccination and Immunisation Care Coordinator who can work 08:00am – 4:00pm everyday. The post ispart of the Affinity Care Primary Care Network Team, and will provide day to daysupport in the bookings of appointments for patients linked to the roll out ofour vaccinations (vaccs) and immunisation (imms) programmes, including the plannedCOVID Vaccination programme, the influenza programme, Shingles, baby vaccs andimms, other adult immunisation programmes such as HPV, Pertussis in pregnancy,Meningitis ACWY and any catch-up programmes as introduced from time to time.
Main duties of the job
Handle enquiries from the general public aroundscheduled vaccination programmes including but not limited seasonal influenza,Covid vaccinations and child immunisations.
Proactively follow up with patients to book intheir vaccinations in line with eligibility criteria as defined by the NHS.
Undertake any tasks consistent with the level ofthe post and the scope of the role, ensuring that work is delivered in a timelyand effective manner.
About us
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include:
- 5 weeks annual leave (pro rata for part time hours)
- Birthday Holiday
Job responsibilities
Understand the eligibility andrequirements for all vaccines, immunisations and screening.
Support the development ofsearches within SystmOne to clearly identify eligible cohorts and provideaccurate data relating to the various programmes
Use SystmOne searches toidentify patients eligible for the vaccines, immunisations and screening tosupport workload planning and booking activity
Co-ordinate the booking ofappointments for these patients into appropriate clinics within agreed timescales
Co-ordinate the planning andbooking of care home and housebound patients in partnership with the ComplexCare Team (CCT)
Support the PSM and Nurse Leadto ensure all vaccines are ordered pro-actively to appropriate levels and stockreturns submitted using agreed systems
Support the PSM and Nurse Leadto ensure the distribution of vaccines across all sites as relevant to plannedactivity
Work with the PSMs and Care-Cordinators to provide rotas forboth the booking team and vaccination / immunisation / screening teams
Support the administrative andvaccination teams to provide a quality system of work that is effective in itsuse of team resources
Apply proven approaches toencourage attendance and reduce DNAs
Constantly seek serviceimprovement, mindful of the patient experience and patient safety balanced withefficient use of our resources
Maximise the use of newtechnology and methods of communication withpatients
See things from a patientperspective; identifying ways to improve our systems to enhance the patientexperience
Contact eligible patients,provide supporting information as necessary to patients and book appointmentsas appropriate
Capture such knowledge in a waythat it can be shared with other care coordinators and inform other teamswithin Affinity Care
Undertake any tasks consistentwith the level of the post and the scope of the role, ensuring that work isdelivered in a timely and effective manner.
Escalate all relevant issuesand information to their Line Manager, ensuring they are aware of anydevelopments impacting the operational functioning of the service
Support the collation of allactivity data and reporting information as required
Person Specification
Qualifications
- GCSE English Language, Grade C or above (or equivalent)
- NVQ Level 3 or equivalent level of knowledge in office procedures and systems or customer service
Experience
- Evidence of experience in wide range of administrative systems and software programmes
- Experience of direct patient or customer communication i.e. face to face or via telephone
- Familiarity with the names of vaccines and immunisations
- Experience of and competency in using the SystmOne clinical system
- Evidence of ability to support collation and analysis of data
- Understanding of Data Protection legislation
- Experience of supporting and developing service improvement
Skills/Qualities/Attributes
- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team along with awareness and consideration of other professionals roles
- Problem solving skills; Identifies difficulties as challenges and works with others to identify solutions
- Able to motivate self, work on own initiative and prioritise workload to meet deadlines
- Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
- An ability to maintain confidentiality and trust
- Can do attitude, able to maintain positivity in the face of adversity
- Flexible approach to work
- Understanding of and commitment to equality, diversity and inclusivity
- Non-judgmental
Hours of work
- Monday to Friday 37.5 hours per week. 8-4
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Vaccination and Immunisation Care Coordinator employer: Affinity Care
Contact Detail:
Affinity Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vaccination and Immunisation Care Coordinator
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the vaccination programmes and eligibility criteria. This will help you answer questions confidently during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Affinity Care on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient care and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Affinity Care.
We think you need these skills to ace Vaccination and Immunisation Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Vaccination and Immunisation Care Coordinator. We want to see how you can contribute to our patient-focused care!
Showcase Your Communication Skills: Since you'll be handling enquiries and booking appointments, it's crucial to demonstrate your clear communication abilities. Use examples from your past experiences to show us how you effectively communicate with patients and colleagues.
Highlight Relevant Experience: If you've got experience with administrative systems or customer service, make it shine! We love seeing candidates who understand the ins and outs of vaccination programmes and patient care.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity with Affinity Care.
How to prepare for a job interview at Affinity Care
✨Know Your Vaccines
Make sure you brush up on the different vaccines and immunisations mentioned in the job description. Understanding the eligibility criteria and the specifics of each programme will show that you're serious about the role and can handle patient enquiries confidently.
✨Familiarise Yourself with SystmOne
Since you'll be using SystmOne for booking appointments and managing patient data, it’s a good idea to get comfortable with this system. If you have experience with similar software, be ready to discuss that and how it can translate to using SystmOne effectively.
✨Demonstrate Your Communication Skills
As a Vaccination and Immunisation Care Coordinator, clear communication is key. Prepare examples of how you've successfully communicated with patients or team members in the past, especially in challenging situations. This will highlight your ability to handle enquiries and follow-ups.
✨Show Your Problem-Solving Skills
Think of instances where you've faced challenges in your previous roles and how you overcame them. The interviewers will appreciate your ability to identify problems and work collaboratively to find solutions, especially in a healthcare setting where patient care is paramount.
